Assistant Manager

Why join us?

As part of the Global Markets Operations strategic model, HSBC has created a global centre for Operations in Kuala Lumpur, Malaysia, and Manila, Philippines. The centre supports multiple products and legal entities, supporting business-critical functions while their partners in the onshore hubs concentrate on functions that require proximity to business or clients. The primary purpose of this role is to manage and support DCC Mena Clearing & Settlements - GSC Operations in Kuala Lumpur, Malaysia, with approximately 33+ FTE. This role is an assistant manager position within the Clearing & Settlements (C&S) for the MENA market within MSS Operations.

What you’ll do:

• Ensure daily operational efficiency by overseeing and closely monitoring the operational processes and workflow, market-specific requirements/procedures, and performance of various systems in securities processing.
• Monitor process productivity to ensure quality targets are achieved. Issues/problems are fully analyzed and resolved or escalated. Appropriate action is taken to prevent recurrence.
• Acquire a broad understanding of the settlement/FX processes and keep abreast of the latest developments in the assigned markets on the rules & regulations by the regulators, stock exchange, etc., that may have implications for the daily settlement processes.
• Maintain tight control to prevent operational losses by establishing methods and checkpoints to scrutinize exceptions/errors and to prevent potentially fraudulent situations through strong internal audit and staff feedback mechanisms.
• Smooth the impact of erratic workflows/volumes through effective capacity planning, leave management, and process prioritization by allocating/reallocating resources across the various markets.
• Ensure ‘knowledge retention’ in the section by reinforcing concepts through continuous staff training and cross-training across the various markets (to address the effects of attrition).
• Fully communicate and implement procedural changes/new initiatives within the team. Team members consistently maintain a high level of customer service by achieving established SLAs.
• Coordinate and assist the management team while initiating business recovery measures. Monitor Operational Risks and implement risk mitigating plans.