Assistant Learning & Development Manager

Job Description - Assistant Learning & Development Manager (HOT0ALU2)

Job Number: HOT0ALU2

Work Locations

DoubleTree by Hilton Shah Alam
i-City Golden Triangle
Shah Alam 40000

The Assistant Learning & Development Manager coordinates and manages the implementation of hotel trainings in line with brand and hotel policies and procedures. This role develops and maintains training resources, implement systems that promote growth and development, ensuring that all promises to stakeholders are delivered. He / she assists the Director of Human Resources in creating an effective and efficient operation for the Training department.

What will I be doing?

• Update the training notice board with all information on the situation in and out of the hotel as well as training information.
• Assist in the implementation of recognition programs.
• Organize and coordinate approved cross-trainings.
• Carry out talent programs according to brand standards.
• Assist to set up and maintain training and talent program policies.
• Develop plans to conduct needs analyses and in-house training on a regular basis.
• Propose training plans and ensure that all training records are in place.
• Develop tools and systems to ensure training and development programs meet hotel objectives.
• Ensure that training and development are integrated into business plans and budgets, and targeted goals are identified and monitored.
• Take part in the preparation and planning of the Training department’s goals and objectives.
• Facilitate the implementation of multi-skill programs.
• Manage the planning and delivery of orientation programs.
• Offer support and advice on personal development plans to team members under your supervision.
• Implement appropriate management practices that provide team members with motivation and communication.
• Provide information as required regarding training records and attendance.
• Assist all departmental trainers with their training where necessary.
• Deal effectively with guests and workplace colleagues from a variety of cultures.
• Be aware of duty of care, and adhere to occupational health and safety legislations, policies and procedures.
• Adhere to the hotel’s security and emergency policies and procedures.
• Be familiar with property safety, current first aid and fire emergency procedures.
• Ensure that all team members have a complete understanding of and adhere to the hotel’s team member rules and regulations.
• Carry out any other reasonable duties and responsibilities as assigned.

What are we looking for?

• University graduate.
• Minimum 2 years of related working experience in the hotel industry.
• Have management experience in a training supervisory or above role, in an international 5-star hotel.
• Excellent command of written and spoken English to meet business needs.
• Knowledgeable of Learning & Development.
• Good presentation and teaching skills.
• Excellent coordination and organization ability.
• Willing to take challenges and work under pressure.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!