Assistant IT Manager

What’s the job?

Protect and maintain hotel technology operations, guest data and improve the day-to-day operations of the Hotel. Also maintain a healthy system environment as well as to ensure the hotel IT department conforms with the IHG IT Audit Standards.

Your day-to-day

1. Ensure remote support access is limited to IHG approved solutions. The current solution is IHG hosted Bomgar. All other access solutions must be removed and/or disabled.
2. Ensure that the hotel IT department best practices are documented, implemented, and exercised.
3. Follow and tailor-fit the hotel IT policies and procedures based on the hotel operations.
4. Check the systems to ensure proper software updates have been completed as well as hardware maintenance updates.
5. Prior to implementing new software and/or services, contact the IHG Regional Team for the following reasons:
1. Ensure new products are certified and meet compliance requirements.
2. Have formalized documentation of all new products.
3. Ensure proper testing for interfacing purposes.
4. Ensure continuity of systems across the Brand(s).
5. Avoid potential conflicts with existing or ongoing IHG Global Technology projects.
6. Enforce the policies and procedures to the departments concerned.
7. Ensure that all new hires are set up with unique login credentials applying specifically to that individual for all systems that they require access to in order to perform their jobs.
8. Responsible for ensuring all hardware equipment is functioning appropriately for employees to complete daily tasks.
9. Address all equipment failures immediately. The IT Manager will troubleshoot and escalate to the appropriate support centre for timely resolution.
10. Ensure all systems that are on the network and/or have access to any credit card information adhere to the compliance requirements mandated by IHG and PCI-DSS. This includes but is not limited to:
1. Property Management System.
2. Point of Sales.
3. Back Up Systems.
4. Remote Access Tools Bomgar.
5. Active Directory Access Control.

What we need from you

1. Knowledge of hospitality applications such as PMS, POS, Sales & Catering system, Financial system, Procurement system, Networking, TCP/IP, Voice & Data Communication, and PCI-DSS.
2. Minimum education is a Bachelor of Science in Information Technologies.
3. Minimum 5 years’ experience in hospitality holding a managerial position.