Assistant General Manager, KLIA

About Valiram

Valiram is a retail company founded in 1935. The company has expanded to become a global retail industry with 520+ locations in 10 different countries. By 2027, we will be more than doubling our size to 1200, with an expected 5,500+ employees under Valiram Group. Learn more about us at www.valiram.com.

Valiram Brands:

• Beauty (Victoria’s Secret, Bath & Body Works, Rituals, Molton Brown).
• Fashion (Michael Kors, Steve Madden, Tory Burch, Chloe, MLB Korea, Giuseppe Zanotti, Charles & Keith, Pedro etc)
• Accessories (Swarovski, Mont Blanc)
• Travel Retail (Hermes, Bvlgari, The Flying Emporium, Coach, Polo Ralph Lauren, Lacoste, Beaute Love, Ion Gizmos, Candy Party, Wear + When, Tumi).
• F&B (Bacha Coffee, Quivo, Godiva, TWG Tea, Laderach, Candy Party).
• Watches (Swiss Watch Gallery, Tudor, Rolex, Cartier, Tissot, Zenith, Bell & Ross, Breitling, Blancpain, Omega).

About the Role

We are seeking an experienced and dynamic individual to fill the role of AGM, KLIA. This position will be responsible for overseeing and driving the success of our KLIA operations, including duty-free shops, airport boutiques, and other travel-related points of sale. The ideal candidate will possess a strong background in retail management, a strategic mindset, and the ability to lead a team to achieve business results and provide a world-class customer experience.

Key Responsibilities Area

Strategic Leadership

• Develop and implement a comprehensive strategy for KLIA that aligns with the overall business goals.
• Provide visionary leadership to the KLIA team to drive sales, optimize operations, and enhance customer satisfaction.

Sales and Revenue Growth

• Set ambitious sales targets and develop strategies to achieve and exceed them.
• Identify opportunities for revenue growth and implement initiatives to maximize sales.

Team Management

• Lead and manage a high-performing team, providing guidance, coaching, and development opportunities.
• Foster a positive and collaborative team culture focused on achieving objectives.

Merchandising and Product Assortment

• Oversee the selection and presentation of products in KLIA.
• Work closely with product and marketing teams to ensure the right assortment for target customers.

Customer Experience

• Implement initiatives to present a world-class customer experience in KLIA.
• Ensure that customer feedback is collected and used to drive improvements.

Brand Representation

• Act as a brand ambassador and ensure that the brand is consistently represented. Implement brand guidelines and standards across all points of sale.

Vendor and Partner Management

• Build and maintain strong relationships with travel retail partners, including Malaysia airports, MAHB, suppliers and other duty-free operators.
• Negotiate contracts and agreements to maximize mutually beneficial outcomes.

Market Analysis

• Conduct market research to understand travel retail trends, consumer behaviors, and competitive landscapes.
• Use insights to make informed decisions and stay ahead of industry developments.

Compliance and Regulatory Affairs

• Ensure compliance with local regulations and international standards related to travel retail.
• Stay updated on changes in regulations that may impact operations.

Financial Management

• Develop and manage budgets for KLIA.
• Monitor financial performance and implement cost-effective measures to achieve profitability.

Qualifications

• Bachelor’s or Master’s degree in Business, Retail Management, or a related field.
• Proven experience (typically 15+ years) in retail management, with a focus on travel retail.
• Strong leadership skills with a track record of leading successful teams.
• Excellent understanding of the travel retail industry, including duty-free operations.
• Strategic thinker with the ability to develop and execute effective sales strategies.
• Exceptional communication and interpersonal skills.
• Results-oriented with a focus on achieving sales targets and business objectives.
• Familiarity with international markets and travel retail regulations.
• Deep relationships with travel retail brands and suppliers is also preferred.

Why work for us?

We're more than just a job; we're a place where you can develop your skills, collaborate with a fantastic team, and have fun along the way! Here's why you'll love working with us:

Level Up Your Career:

• Upskill at Your Pace: Our comprehensive online training platform offers courses in communication, leadership, Excel, and more – investing in your growth.
• Proven Development Track: Last year alone, we conducted 150 trainings and empowered 65% employees to develop their skills and competencies, paving the journey to career growth and advancement.

Fun & Vibrant Workplace:

• Engaged & Connected: We host numerous employee engagement activities like V-Club to build connections and a strong sense of community.
• Celebrate Together: We value cultural traditions and celebrate major national festivals with the whole team!
• Express Yourself: Enjoy the freedom of a fashionable dress code.

Rewarding Benefits:

• Shop Like an Insider: Employees can enjoy staff purchase discounts up to 30% for all the brands we cover, as well as friends & family sale annually.
• Life Balance & Support: We offer a comprehensive benefits package including Birthday Leave, Hospitalization Leave, Study Leave, Calamity Leave, Compassionate Leave, Maternity/Paternity Leave, and Marriage Leave, to support you throughout life's stages.