Assistant E-Commerce Manager

Executive Recruitment Company Monroe Consulting Group's Health Division is partnering with a fast-growing MNC aesthetic company. As their business growth and expansion continues, our esteemed client is looking for an Assistant E-Commerce Manager to join their team. This position is to be based in Selangor, Malaysia.

Job Responsibilities:

E-Commerce Operations:

• Oversee day-to-day operations of the e-commerce platforms, including order processing, inventory management, and customer service coordination.
• Ensure timely updates of product listings, pricing, and promotions across all e-commerce channels (Shopify, Shopee, Lazada & TikTok).
• Monitor website performance and resolve any technical issues.

Sales and Performance Analysis:

• Analyse past sales, identify trends, determine fast and slow-moving inventory, and identify sources for converting & non-converting traffic.
• Provide weekly performance reports with insights and recommendations to improve sales and operational efficiency.
• Derive strategies and action plans to increase traffic, acquire new customers, increase conversion rate and optimize sales.

Marketing and Promotions:

• To plan and execute online marketing campaigns, including product launches, promotions, and seasonal sales.
• Optimize product visibility through SEO, PPC, and social media advertising strategies.

Customer Experience:

• Assist customer service team to provide prompt assistance, respond to and report relevant issues to higher management.
• Ensure excellent customer service and support for online customers.

Inventory and Logistics Management:

• Coordinate with the warehouse team to ensure optimal stock levels and timely product delivery.
• Manage inventory updates, minimizing stockouts and overstock situations.

Team Collaboration:

• Work closely with internal teams such as marketing, logistics and design to support e-commerce objectives.
• Supervise and mentor junior team members, providing guidance and support.

Job Requirements:

• At least 3 years of working experience in an online/e-commerce business in the skincare or beauty industry.
• Possess a Bachelor's Degree in Business, Marketing E-Commerce, or equivalent.
• Hands-on experience in e-commerce business operation and execution is a must-have for this role.
• Familiar with data-driven e-commerce selling, current e-commerce models, e-commerce payment, fulfilment, and logistics.
• Able to adapt, work independently with minimal supervision under time pressure and handle any ad-hoc tasks.
• Strong analytical, problem-solving, presentation, written and verbal skills.
• Proficiency in English & Mandarin (both written and verbal)
• Advanced knowledge of Google Analytics, Facebook Advertising, MailChimp & Shopify.