Assistant Customer Service Manager

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Responsibilities:

• Involve in the daily operations of the booking processes for the company by coaching and leading a team of customer service personnel including the team at Shared Service Centre professionally.
• Assist Manager to ensure smooth operations of the customer service booking team at both Agency and Shared Service Centre by monitoring daily vessel changes and schedule updates by Cases Team to ensure compliance with sanctions, DG, Flexibags bookings, and other special project cargo arrangements.
• Monitor call queue to the team and ensure calls are answered promptly and politely.
• Look for ways to streamline procedures to improve efficiency and customer service excellence.
• Achieve the KPIs set for the department.
• Assist immediate superior with any ad-hoc tasks assigned.
• Report to Customer Service Manager.

Requirements:

• Candidates must possess at least a Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in Logistics/Transportation, Business Administration or equivalent.
• Candidates with 4-5 years customer service background in shipping or logistics are preferred for this role.
• A team player, self-driven, and able to work independently under pressure to meet deadlines, with strong analytical and good communication skills.
• Must be able to speak and write good English.
• Proficient in MS Office applications.
• Must be prepared to learn new system applications.
• Full-time position: Glenmarie, Shah Alam, Selangor.

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Your application will include the following questions:

• What's your expected monthly basic salary?
• Do you have customer service experience?
• Which of the following Microsoft Office products are you experienced with?
• How many years' experience do you have as a Customer Service Executive?
• How many years' experience do you have as an Assistant Customer Service Manager?
• Which of the following languages are you fluent in?
• How would you rate your English language skills?
• How much notice are you required to give your current employer?

MSC is a global leader in container shipping and a company offering global service with local knowledge. MSC also provides an integrated network of road, rail, and sea transport resources which stretches across the globe.