Assistant Customer Service at Fitness Centre

Assistant Customer Service at Fitness Centre

Level Up Fitness, the largest homegrown fitness chain in Malaysia, is on the hunt for talented candidates who are passionate about fitness to join our team.

If you are dedicated, energetic, and eager to make a positive impact in people's lives through fitness, we invite you to explore the exciting opportunities available at Level Up Fitness.

Join us as we inspire and empower individuals to reach new heights in their fitness journey!

POSITIONS AVAILABLE AT THE FOLLOWING OUTLETS:

• Kuching, Sarawak
• AEON Mall Kuching Central
• Samarahan
• Metrocity Matang
• The Gym Box, Rock Road
• BDC Everrise
• iCOM Square
• MYDIN Vista Tunku
• Tabuan Jaya

When applying, please indicate which outlet is your preference.

ROLE AND RESPONSIBILITIES

• Ensure proper administration of the gym, such as:
• Sign up or cancel memberships
• Provide membership sign-up information and explain membership terms
• Disallow non-members or those with outstanding matters to enter
• Collect and record all stock and payments
• Investigate and communicate accordingly if fouls are committed
• Effectively assists in all member enquiries, complaints and requests
• Communicate gym updates and membership matters to members using our SMS and e-mail system
• Inspect and maintain cleanliness and tidiness of gym and office environment on a daily basis
• Inspect to ensure all equipment are functioning and well-maintained
• Inspect camera recordings to ensure gym rules are respected; take corrective actions if they are not
• Work within Level Up Fitness’s Standard Operating Procedures
• Effectively work within the team to escalate any issues to your direct supervisor after attempting to resolve them on your own
• Contribute towards delivering a great experience to members and guests

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• A cheerful, outward, friendly personality. You will be required to smile a lot!
• Working hours depends on outlets, but the candidates must be able to work weekday evenings and on weekends.
• Preferred Languages:
• Candidates should be able to converse in English.
• Candidate will be interacting with customers from diverse background, and fluency in other languages is a plus.
• Computer-literate:
• Candidate must be adept at using basic functions of Microsoft Excel
• Candidate ideally should possess at least a Diploma or Degree in Hospitality/Tourism/Hotel Management, Sports Science & Management or equivalent.
• At least 1 year(s) of working experience in the related fields above is ideal for this position, but Fresh graduates may be considered