Assistant, Business Centre

To ensure that the internal and external events and functions are organized to meet or exceed customer expectations. Timely, complete and willing service in response to special situations and urgent requests whilst maintaining a good working relationship.

• Build and maintain strong relationships with key accounts, corporate companies, and supported members to leverage new packages coverage and enhance brand reputation, generate positive publicity, and grow customer loyalty.
• Ensure that events progress seamlessly by following established procedures, collaborating with operations, and ensuring accuracy. Adhere to all standards, policies, and procedures.
• Assist Sales Coordinator or Admin, Banquet Sales on office-related work such as answering queries, attending to walk-in guests, delivering or collecting documents from various departments, and emailing event orders for operation teams.
• Participate in/conduct a weekly Event Order Meeting to discuss forthcoming events with Operation Teams such as Food & Beverages, Kitchen, Facilities, Housekeeping, and relevant departments, also Department Sales Meeting. Prepare minutes of the meeting and compilations of feedback/comments from the event form if required.
• Handle incoming calls and outgoing mail. Take and connect telephone call inquiries and queries for the relevant departmental personnel, ensuring to project a friendly, professional, and efficient image.
• Update and monitor weekly and monthly forecasts to ensure operation teams can plan ahead and push or create promotions to hit the monthly target. Prepare all information and figures required for the completion of all monthly reports.

• Excellent communication skills.
• Great interpersonal abilities.
• Deliver enthusiastic, positive, helpful, and respectful client communication.
• Exhibit strong attention to detail, personal organization, and time management.
• Excellent problem-solving abilities.
• Must be creative and able to prioritize tasks in the face of many challenges.
• Must possess a diploma/degree in any hospitality-related field.
• Fresh Graduate or min 1 year experience in Hotel Management/Tourism.

Details about benefits were not provided in the original description and should be included to give a complete overview.