ASSISTANCE COORDINATOR | Kuala Lumpur, MY

Job description :

1. The Assistance Coordinator supports the Assistance Operations Department to deliver services to the client's and subscribers of Allianz Partners (AzP).
2. Handle inbound and outbound calls, emails, and correspondences for AzP and AzP client services.
3. Provide assistance to clients as necessary by taking required actions to arrange services and benefits according to subscriber's needs and policy coverage.
4. Document all conversations, correspondence, and actions into the case management system.
5. Work in a team environment to ensure proper case handling.

Shift timings : 24 hours rotational basis

Office location : Allianz Partners, Office Suite 19-17-1 Level 17 UOA Centre, No. 19 Jalan Pinang, 50450, Wilayah Persekutuan Kuala Lumpur, Malaysia

Work from home/work from office/hybrid : Work from office

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs and ambitions. We enjoy being a part of their journey. We are there to empower and encourage you with your personal and professional development, ensuring that you take control by offering a large variety of course and target development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is a key priority for us. This is why we build work well programs to provide you with peace of mind and give the flexibility in planning and arranging for better work-life balance.