Asset Discovery Service Owner

Your IT Future, Delivered

Asset Discovery Service Owner

With a global team of 6000+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.

At IT Services, we are passionate about properly managing company assets. Our Hardware Asset Management team is continuously expanding. No matter your level of asset discovery & life-cycle management proficiency, you can always grow within our diverse environment.

Grow together

At DHL, our Asset Discovery & Management solution is a global initiative that plays a pivotal role in ensuring the accuracy and efficiency of our asset management process. We discover devices across the DHL network, correlate records with additional data sources, and present these insights to users globally for their actions. The goal is to maintain a central asset repository and ensure comprehensive life-cycle asset management using the ServiceNow platform.

Our team is dedicated to smooth service delivery according to agreed SLA. We oversee scanning and correlation processes, provide training and support for asset users globally, and continuously review and improve our defined KPIs to ensure sustainability.

What You'll Be Doing

• Global Communication: Engaging with users worldwide via ticketing systems to address issues, answer queries, and provide support.
• Training & Support: Conducting training sessions for global asset users, ensuring they have the knowledge and tools needed to effectively manage their assets.
• Collaboration: Working closely with component service owners to meet SLA’s and ensure the best results for asset managers across the globe.
• Monitoring KPIs: Regularly reviewing and analyzing key performance indicators to identify opportunities for improvement.

Ready to embark on the journey? Here’s what we are looking for:

We’re seeking an Asset Discovery Service Owner with 5 to 6 years of experience who can bring expertise in asset discovery and life-cycle management. You should also have a solid understanding of ServiceNow and PowerBI. Additionally, a basic knowledge of Teradata and an understanding of how network scanning solutions work is essential. Strong communication skills are essential, as you’ll be providing global training and support. Additionally, you should have excellent analytical skills to oversee scanning processes and interpret results.

As an expert in asset management processes, you'll have a strong understanding of KPIs and will play a key role in proposing enhancements to improve performance and sustainability. You should be able to work independently, prioritize tasks, and thrive under time and workload pressure.

In this multinational environment, you'll work cross-region with teams from around the world, so fluency in spoken and written English is essential.

An array of benefits for you:

• Hybrid work arrangements to balance in-office collaboration and home flexibility
• Outpatient (unlimited) and inpatient medical coverage for employees
• Personalized flexi benefit plan for you and your family
• Choose any day off from earned public holidays, including Saturdays and ad-hoc holidays to spend with your loved ones
• Modern offices with free parking space

Great TeamHi, I’m Miriam and I lead the team. I joined DHL IT Services Prague in 2004 as a Project Office Manager in the Telecom team. My passion for delivering quality services to our internal customers led me to the Account Management team, and soon after, I advanced to a Service Delivery Manager role. By 2019, I was heading the Hardware Asset Management department, where we're now facing exciting new challenges. With the support of a dynamic, multinational team, we’re working towards a shared goal – leveraging technology to drive success.

I look forward to welcoming you to our team!

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic.