Area Manager /Assistant Area Manager (Sabah & Sarawak)

Area Manager / Assistant Area Manager (Sabah & Sarawak)

Your role is to oversee the overall operation of the retail branches in East Malaysia. You are to ensure the delivery of exceptional operational and commercial standards, and compliance in all areas of operational activity and drive sales and profitability throughout the branches. Other responsibilities include ensuring area-wide customer satisfaction and the smooth running of the branches on a daily basis.

Job Responsibilities

1. Achieve sales targets and increase profits.
2. Attend briefing and/or training for new product launches, promotions and any others as requested by vendor.
3. Support the management of customer service activities and staff competence so as to optimize and sustain sales performance and customer satisfaction.
4. Assist the branches in handling of difficult and/or unusual situations with customers.
5. Review daily operations reports submitted by all branches.
6. Monitor and verify service level in all branches against set Key Performance Indicators (KPIs).
7. Monitor stocks within branches and warehouse and make necessary judgment call for stock forecast and ordering as and when necessary.
8. Perform audit checks in branches to ensure 100% accuracy and accountability for cash, inventory and paperwork.
9. Ensure all branches adhere to compliance requirements in all areas of operational activity, company policies and procedure.
10. Conduct briefings in branches as and when necessary.
11. Adhere to the Standard Operating Procedures and Processes (SOP) handbook at all times.
12. Interview and recruit for all levels of staff in branches as and when necessary.
13. Create a positive environment that results in stable retention and a reduction of labor turnover.
14. Monitor ongoing performance needs of Branch Manager/ Assistant Branch Manager/ Senior Customer Service Consultant.

Job Requirements:

1. Required language: Bahasa Malaysia and English.
2. Candidate must possess at least a bachelor’s degree in any field.
3. At least 3 year(s) of working experience in the related field is required for this position.
4. Preferably with retail experience in telecommunication products and services.
5. Ability to work under pressure and in a fast-paced environment.
6. Able to work as a team.
7. Demonstrated strong supervisory and leadership skills.

To support our expansion plans, we are inviting suitable persons to join us. We invite interested applicants to apply online with their resume stating current and expected salary with a recent photograph.