Application Support Executive

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Vanli Auto Spares Sdn Bhd

Kuala Lumpur

MYR 100,000 - 150,000

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Job description

Industry: Automotive Spare Parts / Engine oil

Key Responsibilities:

Provide first-line support to end-users by resolving application-related issues promptly and efficiently.
Troubleshoot software problems, identify root causes, and implement solutions.
Monitor and respond to support requests via email, phone, or ticketing system.
Ensure all support requests are logged, tracked, and properly documented.

Perform system analysis to identify recurring problems and recommend long-term solutions.
Identify and document software defects, liaising with developers for resolution.

Implement software updates, patches, and enhancements while ensuring minimal disruption to end-users.
Develop and maintain support documentation, including user guides and FAQs.

Conduct training sessions for end-users to promote efficient utilization of software applications.
Create and update user guides, knowledge base articles, and FAQs to assist users in resolving common issues.

Conduct testing of new software releases and updates to ensure compatibility and functionality.
Assist in the development and execution of test plans and test cases.

Job Requirements:

Diploma or Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
Proven experience in application support, troubleshooting, and maintenance.
Strong problem-solving skills with the ability to analyze and resolve technical issues.
Familiarity with software development concepts and languages is a plus.
Excellent communication and interpersonal skills.
Detail-oriented with good organizational skills.
Ability to work independently and collaboratively in a team environment.
Proficiency in using support ticketing systems and IT service management tools.
Required language: English, Bahasa Malaysia, Mandarin to liaise with mandarin stakeholder.