Application Support Engineer (Junior)

Engineering - Software (Information & Communication Technology)

Full time

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In principle, this role is to provide application support and maintenance services to our client. You will be part of a team that provides 24x7 service coverage which include work pertaining to, but not limited to, Monitoring, Incident Triage & Resolution, and Application Health Check.

You are expected to have proactive traits, troubleshooting know-how, observance, keen to support the applications, flexibility and committed work ethics.

Must be willing to work on shifts/weekends/public holidays within a secured premise.

Responsibilities include:

• Comply with security policies and procedures of our client and CGI.
• Responsive to the issues and ensure SLA is met.
• Perform initial analysis of the incident to identify underlying issue, eg. Application Issues, DB Issue, network issue etc.
• Incident triage and resolution.
• Perform due diligence of the change record going to production.
• Professional interaction with stakeholders.
• Ensure services delivered with quality.
• Foster knowledge sharing with team members.

Experience and Qualification:

• Degree or Diploma in an ICT discipline.
• Working experience of 1-2 years as application support with exposure in two or more of the following areas:
  • experience with banking/financial applications
  • service ticket handling / incident management / ITIL
  • supporting mission critical transaction system
  • understanding of payment gateway or ACI products
  • Fresh graduate may be considered if you are up to the challenge.

Technical Skills:

• Knowledge in Linux/Unix operating system (CentOS, RedHat).
• SQL commands and familiar with ORACLE database.
• Usage of ServiceNow / JIRA / DevOps tools.
• Understanding of AWS Cloud will be an added advantage.
• Know-how on Databaseperformance analysis tools (Statspack, SQL tracing, AWR) will be an added advantage.
• Knowledge of shell scripting will be an added advantage.

Soft Skills

• Self-motivated, a team player and eager to learn new applications.
• Good communication and interpersonal skills.
• Commitment to service delivery, flexible and high adaptability.
• Analytical / troubleshooting skills.
• Reliable and able to work independently with “can do attitude”.
• Good command of English (written and spoken).

How do your skills match this job?

How do your skills match this job?

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? How many years' experience do you have in an application support function? Which of the following programming languages are you experienced in?

Computer Software & Networking More than 10,000 employees

About CGI

Founded in 1976, CGI is among the largest IT and business consulting services firms in the world. We are insights-driven and outcome-based to help accelerate returns on your IT and business investments.

In all we do, our goal is to build trusted relationships through client proximity, providing industry and technology expertise to help you meet the needs of your customers and citizens. Our commitment is to deliver insights you can act on.

About CGI

Founded in 1976, CGI is among the largest IT and business consulting services firms in the world. We are insights-driven and outcome-based to help accelerate returns on your IT and business investments.

In all we do, our goal is to build trusted relationships through client proximity, providing industry and technology expertise to help you meet the needs of your customers and citizens. Our commitment is to deliver insights you can act on.

What can I earn as an Application Support Engineer