Application Support Administrator (Onsite KL EcoCity)

Cartrack

Kuala Lumpur

MYR 30,000 - 60,000

Job description

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Application Support Administrator (Onsite KL EcoCity)

Manage IT technical activities to achieve operational outcomes, including timelines, expected stakeholders experience, and prioritizing and allocating workflow.
Provide timely and effective information and technical interpretation on IT matters, in a manner easily interpreted by stakeholders.
Be the focal point or contact for all stakeholders and proactively understand and anticipate their business needs.
Evaluate and respond to operational or service delivery issues to ensure that business risks are minimized.
Monitor, review and analyze incident performance metrics and recurring issues/requests.
Provide support for a range of devices, hardware, software, network, systems and other related technologies.
Monitor the daily installation statistics and be responsible for technicians' productivity.

Degree in Information Technology and/or Engineering.
Minimum of 5 years experience in related industry and technical background with knowledge of technologies like GPS/GSM/Mobile Phone/Vehicles will be an advantage.
Fully computer literate with experience/knowledge in application usage and PC troubleshooting.
Knowledge of Project Management is an advantage.
Ability to use Excel to reconcile billing, reporting, and data exports.
Strong analytical problem-solving skills with the ability to think outside the box.