Application Specialist (Radiographer Background; Based in HK)

Job Description

Do you want to help create the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting?

Then come and join our team as Application Specialist- Imaging.

Your mission and responsibilities:

The successful candidate will take the responsibility of increasing customer satisfaction and productivity by providing outstanding, high-quality application education and support to customers for high-end healthcare systems. The primary responsibilities include:

1. On-site customer education on Siemens healthcare systems, including turnover training, follow-ups, updates and upgrades for standard systems and applications.
2. Customer consultancy and support in individual workflow improvements, including adjustment of system parameters and implementation of new methods and clinical workflows to expand customer portfolio.
3. Professional application support to quickly process and resolve customer tickets, escalations and complaints, including error diagnosis and repair, troubleshooting.
4. Support of PLM/CRM process, including field insight into customer needs, issues and known application errors as well as provision of troubleshooting know-how and experience.
5. Sales support, e.g. product demonstrations, preparation of clinical case studies.

Your qualifications and experiences:

Individuals who meet the following requirements or possess the equivalent combination of competence and experience are invited to apply:

1. University degree in Radiology, Engineering, Physics or equivalent disciplines.
2. At least 3 years of professional clinical experience with a radiography background. Working experience with Siemens systems preferable.
3. Strong communication skills and customer focus.
4. Good coaching and mentoring skills and good team player.
5. Initiative, result and quality orientation.
6. Well-versed in all MS Office applications such as Word, Excel, PowerPoint, etc.