Application Specialist (Laboratory Solutions)

Siemens Mobility

Kuala Lumpur

MYR 48,000 - 72,000

Job description

Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.

We offer you a flexible and dynamic environment with opportunity to go beyond your comfort zone in order to grow personally and professionally. Sounds interesting?

Then come and join our Siemens Healthineers Malaysia team as Application Specialist, Laboratory Solutions. Integral to this role is maintaining a high level of customer satisfaction by providing product line applications expertise to assist in instrument installation, training processes, and ongoing applications support.

Your task and responsibilities:

You will be responsible for providing reactive technical support both on-site and online to customers to ensure instrumentation uptime and customer satisfaction by troubleshooting and resolving applications-related problems.
You will escalate unresolved issues and monitor them to completion.
You will provide comprehensive training to customers tailored to their learning needs.
You will provide application-related support to new installation projects and existing customers.
You will configure instruments and related reagents, perform Method Verification, optimization, and workflow studies.
You will work collaboratively with Sales, Marketing, and Engineering to achieve installations to agreed timelines and quality, including performing relevant instrument, software, and assay updates and upgrades.

To find out more about the specific business, have a look at https://www.healthcare.siemens.com/laboratory-diagnostics.

Your qualifications and experiences:

You hold a successfully completed Degree in Biochemistry, Biomedical Science, or an equivalent in a relevant life science subject.
You have at least 3 years of work experience as an Application Specialist or in a clinical laboratory.
Experience and knowledge in method verification studies will be an added advantage.

Your personality and skills:

You possess strong analytics and technical troubleshooting skills.
You are a team player with the ability to work independently.
You are proficient in both written and spoken English and Bahasa Melayu.
IT knowledge or experience is preferred.
Knowledge on Quality Control.
Based in Johor Bahru but must be willing to relocate as required by business needs.
This role requires a flexible approach to working hours and travelling.

Our global team:

We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our culture:

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.