Application Management Advisor

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking an Application Management Advisor to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia (MY).

Job Description:

The Techno-Functional Support Specialist will be a member of the IT BAU team, specifically focused on Oracle Fusion Cloud applications. Their primary responsibility is to ensure the availability of these systems and provide support for applications such as cloud Procurement, General ledger, Accounts payable, iExpense, Accounts receivable, and Fixed assets.

As the expert analyst within the IT team, the Support Specialist will collaborate with various teams including tech infrastructure, application services, solutioning, project teams, and business users of the bank. They will actively follow up on reported issues from users and perform impact analysis for projects and enhancements that may affect the Oracle Fusion Cloud application.

Roles/Responsibilities

• This position is responsible for the successful application support of Oracle Fusion Cloud Application implementation, Roll-out and system support from the technical side.
• Support and manage all OIC integrations, VBCS, PCS & App Composer deployed across HCM and Finance modules.
• Support and manage all existing Custom solutions/processes built on PaaS.
• Have well versed in WSDL, REST & soap APIs across all Fusion modules.
• The Individual will have to work on BI Reports, OTBI reports, Dashboards and write data extraction queries using SQL.
• Knowledge in Application Tools like FBDI, ADFDI, HDL & HSDL.
• The scope includes both technology and business transformation across the domains of Financial Management.
• The position involves day-to-day collaboration with the core Team members and working closely with each of the functional Business Owners/functional support managers.
• Review Oracle fusion quarterly technical updates, understand, map to the business needs, test/validate cross functional and deployment them upon business confirmation.
• Should work with Oracle support team for application bugs/enhancements.
• Adhere and support existing ITIL service management processes, such as change management, incident management and problem management.
• Embrace and adhere to support service level agreements agreed with the end user community.
• Provide subject matter expertise and leading-edge thinking on trends, methodologies, tools, and techniques that will be useful to Oracle Fusion Cloud program activities.

Prerequisites:

• 4+ years of IT experience application support of Oracle Fusion Cloud Application.
• Expertise on OIC integrations and VBCS deployed across Finance and Core HR modules, BI/OTBI Reports, Dashboards.
• Webservices & thorough understanding of REST/SOAP/WSDL.
• Experience with business requirements, technical analysis and design, coding, testing, and implementation of customization.
• Proven ability to be self-directed and operate effectively in a fast-paced, high-energy environment.
• Good knowledge in Unix/Linux, Oracle PL/SQL, DevOps and able to understand and communicate in the technical discussion with vendors.
• Good communication skills to lead and coordinate discussions with all stakeholders.
• Incident, problem, and service outage management experience.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.