Analyst, Customer Technical Training (Fresh Graduate)

Customer/Technical Training Analyst (Fresh Graduate)

Dell Technologies harnesses the power of technology to drive human progress. But ultimately, it’s people who choose how our products will be used. That’s why our Customer Technical Training team has such a vital role to play. They design and deliver all kinds of training courses – from lectures to lab exercises – for the benefit of internal and external customers. Working closely with colleagues, tech experts, partners, and customers, they shape curriculum content to suit diverse needs. Everything they do is about unlocking ways to get the best from our technology.

Join us to do the best work of your career and make a profound social impact as a Customer/Technical Training Analyst on our Customer/Technical Training Team in Penang.

What you’ll achieve
As a Customer/Technical Training Analyst, you will deliver, design, author, or edit advanced level e-learning, web-based, blended, and classroom curriculum to a variety of audiences.

You will:

1. Ensure effective delivery of training and solutions to support the highest competence given the level of knowledge and skills required.
2. Deliver and design innovative methodologies to keep learners engaged in platforms like Zoom, Microsoft Teams, or Adobe Connect.
3. Work on assignments where considerable judgment and initiative are required in resolving problems and making choices, recommendations, or decisions.
4. Partner with the business and subject matter experts to assess and customize training based on current and future needs.

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

1. Bachelor's Degree in Business Administration, Marketing, or a related field.
2. Productivity and excellent communication skills.
3. Critical thinking and problem-solving skills.
4. Ability to apply analytical skills to evaluate and interpret complex situations/problems using multiple sources of information.

Desirable Requirements

1. Extend capabilities by working closely with senior staff/experts within and outside the internal organization.
2. Regularly interact with colleagues generally up to senior level management.

Who we are
We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live, and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

Job ID: R250795