Analyst - AR/Cash Application - 1 Year

Reference ID R175188 Updated 04/10/2025

Finance
Location: Malaysia, Cyberjaya

Where do you fit in?

Purpose of Role

• Work on all areas of the cash application and cash allocation (supporting onshore) activities in assigned portfolio in East region.
• Ensure that cash application and allocation is completed in an accurate and timely manner in accordance with Downstream Credit Manual.
• Provide support to the team manager on managing unapplied cash and improving automation rates.

Accountabilities

• Ensure that cash application and allocation for the assigned East portfolio are completed accurately and timely.
• Communicate with Debt Collection team to resolve allocation issues.
• Apply knowledge and understanding of banking processes in resolving issues arising from various modes of receipts.
• Reconcile accounts and proactively resolve disputes through support from the Debt Collection team.
• Ensure performance metrics are met and perform the monthly reconciliation of General ledger accounts.
• Monitor Accounts Receivables and perform manual entries.
• Analyze unidentified receipts and coordinate with relevant parties to ensure resolution within prescribed timelines.
• Support project delivery for projects related to cash application and allocation.

Challenges

• Ensure that the application and allocation of cash remittance is booked accurately and timely in accordance with agreed SLAs.
• Manage exposure levels of customers and support debt collection teams.
• Explicitly manage critical activities such as Direct Debit, Rejection, Reinstatement of bounced cheque, and Refund.
• Adapt to change and support process improvement opportunities across teams.
• Ensure that work instructions are up to date and collaborate with Superuser/Subject Matter Expert for any changes impacting work instructions.

What’s the role?

• This is a 1-year short term contract role.
• Drive daily operational excellence for the designated credit sub-process (Cash Application & Allocation).
• Manage/perform operations of designated credit sub-process.
• Identify and flag improvement opportunities in collaboration with subject matter experts.
• Stakeholders include Debt Collection team, Cash Management Team, E-Banking, Banks, Reporting & Analysis team, Credit Risk Managers.

What do we need from you?

• Degree in Accounting or Finance.
• Must be able to converse, read, and write in English and Mandarin.
• Strong aptitude for managing processes and driving towards best-in-class performance.
• A passion for learning soft and business partnering skills.
• Learner mindset.

Company Description

Shell Business Operations (SBO) is part of Royal Dutch Shell, influencing business development globally and supporting over 93,000 employees in more than 70 countries. SBO Kuala Lumpur focuses on driving excellent corporate performance across various functions.

An Innovative Place to Work

Join us in addressing one of the world’s biggest challenges: providing energy while managing climate change risks.

An Inclusive & Progressive Place to Work

We promote an inclusive environment, ensuring every voice is heard and diversity is celebrated.

A Rewarding Place to Work

We advocate for career development and encourage employees to explore new roles and settings.