AM, CJ Management & Digital Marketing Platform

Job Description - AM, CJ Management & Digital Marketing Platform (MER0003GWC)

Description

Job Posting: Assistant Manager - Customer Journey & Digital Marketing Platform

Do you enjoy taking on new challenges? Do you have a pioneering spirit and are not afraid to venture into uncharted territory? Do you like working with multicultural teams, driving topics forward, and feel at home in an international and digital environment? Are you confident with numbers, enjoy analyzing, working on future IT solutions to drive customer value, and want to significantly shape the digital transformation process? Then "Welcome" to our Overseas family.

About Us:

Join our dynamic team at Mercedes-Benz, where innovation meets excellence. We are seeking a dedicated Assistant Manager to support our digital customer experience initiatives across ROS markets.

Key Responsibilities:

• Digital Customer Experience:Support operational execution and day-to-day management of digital customer experience initiatives.
• Market Education:Assist in educating and standardizing markets on digital customer experience tools.
• Budget Management:Manage IT Marketing budget and support digital transformation projects.
• User Access Management:Oversee user access and permissions, including onboarding and offboarding processes.
• Collaboration:Work closely with HQ, markets, and experience centers to ensure smooth implementation and strategic alignment.
• Multitasking & Analytical Skills:Manage multiple priorities/projects simultaneously while maintaining timelines and delivery plans. Analyze customer experience metrics and identify areas for improvement.

Qualifications:

• Education:University degree in Business Management, Information Technology, Computer Science, or a comparable qualification.
• Experience:Minimum 5+ years in digital marketing with a solid understanding of the customer journey and IT integration. Experience in the automotive or technology industry is preferred.
• Skills:Proficiency with Salesforce Marketing Cloud, budget management, stakeholder coordination, and a data-driven approach to customer marketing. Basic understanding of data integration and system architecture is essential.
• Project Management:Ability to manage multiple priorities/projects simultaneously while maintaining timelines and delivery plans.

IT Skills Required:

• Basic understanding of data integration and system architecture.
• Experience with digital marketing tools and platforms.
• Familiarity with IT budget management.
• Knowledge of user access and permissions management.

Personal Competence:

• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Ability to work independently and drive topics forward.
• Comfortable working in a multicultural and international environment.
• Flexibility to work with teams across different time zones.
• Confidence with numbers and a strategic business focus.

Why Join Us?

• Be part of a leading global luxury brand.
• Collaborate with international teams and markets.
• Drive customer delight through seamless digital experiences.

Apply Now:

If you are passionate about digital marketing and customer experience and have the skills and experience to excel in this role, we would love to hear from you. Join us in shaping the future of digital customer journeys at Mercedes-Benz.