Airline Industry Customer Support - Rotational Shift

Job Responsibility

• To efficiently handle inbound and outbound customer call inquiries.
• To provide fast and timely solutions to all customer related problems.
• To ensure customer satisfaction by providing excellent Customer Services.
• To be constantly guided by company's service standards.
• Effectively manage large numbers of incoming calls.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.

Job Requirements

• Fresh graduates are encouraged to apply.
• Min SPM
• Can speak and read in Bahasa & English.
• Previous working experience in customer service, or customer service related field is an added advantage but not essential.
• Possess good telephone etiquette with a smiley voice.
• Knowledge in handling basic computer (Microsoft Excel/Word etc).
• Good communication and interpersonal skills.
• Ability to multi-task, prioritize and manage time effectively.

Job Benefits

• 5 working days in a week
• Rest & relax area
• Quarterly staff recognition and appreciation
• High OT allowances
• We provide free shuttle service for Ara Damansara LRT station based on selected schedule.