Agent - Distribution Customer Service

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

1. Perform customs data entry/declaration with accurate data from customer invoice with no error.
2. Update accurate data entry into EDMS system for all incoming & outgoing shipments.
3. According to quantity, description and OSD (Over, Sort & Damaged) condition report, highlight any abnormal situation to Supervisor/Distribution Manager.
4. Communicate with overseas offices, local vendors, and customers on distribution inquiries and handle customer complaints.
5. Process shipment using Expeditors Distribution Management System (EDMS) & RF scanning.
6. Monitor billing to ensure it is accurate and timely to customers once activity completion.
7. Backup supervisor to provide Monthly Productivity & billing report to account on the 2nd day of the following month.
8. Assist and manage all features of warehouse operations, troubleshooting, customer service, and transportation to support Distribution product and existing customers.
9. Ensure standard of performance meets and exceeds customer expectations. Lead the respective operations team in meeting the agreed requirements.
10. Adhere and ensure compliance with quality procedures in accordance with Warehouse SOP, OPS, and ISO Requirements and standards to meet KPI.
11. Conduct weekly/monthly cycle counts and prepare for inventory count and reconciliation reports.
12. Monitor and ensure all POD delivery documents are retained and returned by the deadline set.
13. File e-documents including invoices, delivery orders, delivery docket, customs forms, Pick List, and others.
14. Liaise and report timely to customers on the status of discrepancies found.
15. Work with the sales team to establish operation procedures for new customers. Assist in establishing proposals and costing as required. Update customers’ requirements into Customer SOP/DLSOP.
16. Achieve 99.99% Inventory Accuracy with no claims.
17. Possess drive and strive towards achieving Operational Excellence.
18. Maintain a mindset of Continuous Improvement.
19. Maintain good rapport and working relationships with clients, both internal and external.
20. Be ready to take up additional responsibilities as necessary to meet the needs of the department and branch.

Qualifications

1. Candidate must possess at least a SPM, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
2. Preferably has 3 years or more working experience.
3. Understanding of transportation documentation and terms is a plus.
4. Effective interpersonal skills, including proven abilities to listen, comprehend, and effectively communicate clearly and concisely to obtain positive results.
5. Proactive with strong organizational skills.
6. Strong desire to learn.
7. Good computer skills (Excel, Word, PowerPoint).
8. Fluent in English.

Additional Information

Expeditors offers excellent benefits:

1. Medical Insurance
2. Employee Stock Purchase Plan
3. Training and Personnel Development Program
4. Growth opportunities within the company
5. Employee Referral Program Bonus