Aftersales Service Manager

Plan, organize, establish procedures, standards and guidelines for service centre and parts operations.
Manage branch operating cost and increased sales revenues to ensure service and collision repair overall monthly target is achieved.
Monitor/manage branch daily, weekly, monthly and yearly service operation, ensuring staff motivation, work performance, productivity, efficiency, target, throughput and profitability achieved hence providing innovative ideas and solutions for current and future business growth.
Supervise/implement daily excellent housekeeping of building, administration office, reception, workshop, stores and entire compound of service center.
Provide advice/guidance/coach to all staff. Conduct necessary in-house training programs to ensure all staff understands contents/context of all SOP(s) provided.
Initiate/supervise/follow-up customer care activities performed consistently by all staff. Handle, resolve/analyze customer complaints, comeback/carry over jobs and strive for continuous improvement in branch customer satisfaction index.
Build good image of MG and build an excellent rapport with internal/external customers.
Responsible for SOPs, ISO, DOE, Safety & Health and local authorities’ compliance.
Provide excellent customer service and ensure increased retention rate. Deal with all complaints amicably, manage operating cost, good housekeeping practices and ensure company’s profitability.
Responsible to perform any other duties as requested by superior.

Requirements

At least 3-5 years of experience in authorized distributor and manufacturer management.
Master knowledge related to automotive equipment and services.
Hold a driver's license, be proficient in driving, and have no bad driving records.
Proficient in using Microsoft Office software and other ERP software.
College degree or above, major in automotive maintenance is an added advantage.
Experience in hybrid or electric vehicles is preferred.
Participation in professional training for factories, distributors, or automotive manufacturers is preferred.
Work location: Balakong.