Affiliate Management Officer/Executive

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Job Responsibilities

1. Interface between hospital and partners; build relationships with the partners to create strong business partnerships.
2. Develop group and individual hospital affiliate partner plans i.e. comprised of account profile, account analysis, account strategy, accounts objectives, account action plan, etc.
3. Constantly map partner landscape, review growth opportunities, and explore new businesses and partner landscape i.e. identify market trends and needs, evaluate the competitive landscape, monitor revenue drivers, etc.
4. Responsible for growing Unit of Sales (UOS), increasing revenue, and eliminating revenue obstacles through effective partner management.
5. Focus on growing and developing existing partners, generating a few business ideas to retain partners and generate incremental revenue.
6. Play an integral role in new business pitches and be responsible for the effective onboarding of new clients.
7. Execute monthly promotion plans with clear KPIs maintain good relationships with partners and maximize sales and marketing opportunities with clear KPIs.
8. Monitor the partner’s monthly/yearly cumulative performances and the various revenue driver category performances.
9. Plan and execute customized retention programs and continuously identify areas of improvement to build loyalty and brand affinity.
10. Coordinate execution of agreements and develop and maintain marketing/business development presentations.
11. Prepare proposals and presentation materials for HOD, management, partners, and vendors.
12. Guided by existing SOP, policies, and procedures to meet business requirements.
13. Manage effective usage of allocated budget and monitor campaign ROI.
14. To perform other duties which may be assigned by the designated representative on behalf of the Management.

About Gleneagles Hospital Kota Kinabalu

Gleneagles Hospital Kota Kinabalu is a state-of-the-art, tertiary hospital located along the coastal highway of Kota Kinabalu, close to the heart of the city, just 10 minutes away from Kota Kinabalu International Airport. Established in 2015, the 180-bed hospital offers a diverse range of healthcare services and patient care by its highly trained medical professionals.

Gleneagles Hospital Kota Kinabalu aims to be a leading healthcare provider and centre of referrals for local and international patients seeking quality medical care in East Malaysia by providing the best-in-class clinical outcome and patient experience.

About IHH Healthcare Berhad

We are IHH, one of the world’s largest healthcare networks, with 82 hospitals in 10 countries. We believe that making a difference starts with empathy and putting our patients’ needs first to build lasting relationships based on trust.

From everyday care to the little acts that warm the heart, we always deliver our best with genuine compassion – one patient, one family, one touch at a time.

With our unique reach and scale, we strive to continuously raise the bar in healthcare across multiple geographies including our home markets of Malaysia, Singapore, Turkiye and India, and create synergies throughout our network. We offer our patients a full spectrum of integrated healthcare services across our portfolio of trusted healthcare brands.

As we build on what we do well and share our strengths and resources globally, we are making healthcare better, faster, easier and more affordable for our patients.

What We Do

IHH is listed on Bursa Malaysia and the Singapore Exchange. Our business model is built on delivering exemplary care for our patients and creating sustainable value for our stakeholders.

Our vision is to be the world's most trusted healthcare services network by providing patient-centered quality care.

We champion continuous improvement and innovation. We are proud to be recognised for excellence in quality and safety in our service.