ADSEO Safety Ops Team Leader

About TikTok
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, with offices in New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. At TikTok, we create together and grow together, driving impact for ourselves, our company, and the communities we serve.

About the Team
The Trust & Safety (T&S) team at TikTok ensures our global online community is safe and empowered to create and enjoy content. We invest heavily in moderation to remove harmful content quickly.

Position Overview
As the Safety Labelling Team Lead, you will manage the overall quality of labelling by establishing effective strategies, frameworks, and processes. You will oversee a team of quality assurance specialists and drive continuous improvements by evaluating key project metrics. You will also ensure a strong understanding of labelling policies within your team and relevant cross-functional stakeholders.

Responsibilities

1. Grow the labeling team and oversee their day-to-day management.
2. Continuously evaluate outcomes, propose improvements, and ensure a high level of productivity and quality.
3. Strengthen the team's understanding of labeling policies and the target of labeling.
4. Localize working processes and strategies, manage labeling projects with Safety Specialists, and provide labeling results in line with expectations.
5. Note: This position involves exposure to sensitive content, including but not limited to vulgar content, violence, pornography, and fake news.

Qualifications
Minimum Qualifications

1. Bachelor's Degree or equivalent education/experience; advanced degree preferred.
2. 3+ years of experience working on content quality or safety in a major tech or media company.
3. Minimum 1 year of experience in team management.

1. Deep understanding of online safety, privacy, and expression issues.
2. Strong attention to detail and ability to work independently.
3. Good interpersonal skills.
4. Proficient in English.
5. Able to work in a high-tempo environment and adapt to day-to-day challenges.
6. Resilience and commitment to self-care to manage the emotional demands of the role.

Commitment to Wellbeing
Trust & Safety recognizes that keeping our platform safe can be rewarding and psychologically demanding. We are committed to the wellbeing of all our employees and provide comprehensive programs to support physical and mental wellbeing throughout each employee's journey with us.

Diversity and Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. We aim to celebrate our diverse voices and create an environment that reflects the communities we reach.