Administrator - Front Desk

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Operations

Management Level

Administrative

Job Description & Summary

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

At the Administrative level, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Conduct self in a professional manner and take responsibility for work and commitments.
• Flex approach to meet the changing needs of teams and clients.
• Identify and make suggestions for improvements when problems and/or opportunities arise.
• Learn about business needs are changing and consider the impact on services provided.
• Take action to stay current with new and evolving technology.
• Handle, manipulate and analyse data and information responsibly.
• Communicate with empathy and adapt communication style to meet the needs of the situation and audience.
• Anticipate the needs of others and take appropriate action.
• Embrace different points of view and welcome opposing and conflicting ideas.
• Uphold the firm's code of ethics and business conduct.

As a Front Desk, you would:

• Attend to visitors by greeting them, directing them to destinations, directing calls to relevant parties, and relaying messages if necessary.
• Deal with inquiries on the phone.
• Develop basic/good working relationships with clients and visitors.
• Maintain professional appearance and behaviour when attending to the general public and clients.
• Specific tasks for phone operators:
• Use the telephone switchboard and database of telephone information quickly and efficiently.
• Transfer and direct incoming calls using our telephone system and database for information access.
• Take messages and relay written and/or verbal messages to correct PwC staff quickly.
• Keep updated on the firm's service offerings in order to respond and provide callers with correct information.

Preferred skills

• Good communication skills, and professional appearance and behaviour.
• 1-3 years of experience in a phone operator role. Experience in a corporate organisation is preferred.
• Good oral and written communication skills (including English language).
• Customer service oriented.
• Interpersonal and team working skills, professional personal presentation, attention to detail, reliability, proactivity, and ability to work in a stressful environment.

Education

Degrees/Field of Study required: Not specified

Degrees/Field of Study preferred: Not specified

Certifications

Not specified

Required Skills

Not specified

Optional Skills

Accepting Feedback, Active Listening, Administrative Support, Agile Database Administration, Business Process Improvement, Calendar Management, Change Management, Clerical Support, Collaborative Forecasting, Communication, Customer Relationship Management, Customer Service Excellence, Data Entry, Deployment Coordination, Digital Development, Document Scanning, and more.

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

Yes

Job Posting End Date