Administrative Assistant

Job Responsibility

Key Responsibilities

• Documentation and Reporting:
  
  • Record and update client leads and their status in the database.
  • Maintain and update coaching dates and other relevant information in the database.
• Document Collection and Follow-Up:
  
  • Follow up and collect relevant agreements, reports, and client records.
  • Record any outstanding or pending payments from clients.
  • Assist in reminding any outstanding or pending payments from clients.
• Reporting:
  
  • Prepare and submit reports according to the specified timeline.
  • Report to relevant consultants on collection deadlines, service deadlines, or other critical updates.
• Client and Team Support:
  
  • Record client visit times and follow up on service agreements.
  • Coordinate with the accounts team to ensure records match collections.
• Customer Service and Client Engagement:
  
  • Assist in inviting clients to attend events and manage RSVPs.
  • Follow up with clients to confirm attendance and provide event details.
• Feedback Collection:
  
  • Assist in collecting feedback from clients after events and coaching sessions.
  • Compile and summarize feedback for review by the management team.
• Client Relationship Building:
  
  • Prepare and organize birthday gifts for clients to enhance relationships.
  • Coordinate and prepare flowers for grand openings, condolences, or other client events.
  • Ensure timely delivery of gifts and flowers to maintain a high level of client satisfaction.
• Operational Efficiency:
  
  • Assist in streamlining administrative processes to improve team efficiency.

Job Requirements

Job Summary: We are seeking a highly organized and detail-oriented Administrative Assistant to support our Retail Business Consultancy team. The ideal candidate will be responsible for managing documentation, maintaining databases, and ensuring the smooth execution of administrative tasks. This role requires excellent communication skills, the ability to multitask, and a proactive approach to problem-solving. Additionally, the candidate will handle customer service tasks to enhance client Relationships And Satisfaction.

Qualifications

• Education: High school diploma or equivalent; additional qualifications in Office Administration or related fields are a plus.
• Working Experience: 1-2 years of experience in an administrative role.
• Skills:
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and database management tools.
  • Strong organizational and time-management skills.
  • Excellent written and verbal communication skills.
  • Attention to detail and ability to multitask.
  • Basic understanding of accounting or record-keeping is a plus.
  • Customer service experience is a strong advantage.

Job Benefits

• Annual Leave
• Team Building
• Performance Bonus
• Company Trip