ADMINISTRATIVE ASSISTANT

Job Responsibilities

1. Manage incoming calls from clients and customers for the assigned team, offering assistance to the Operations Team.
2. Work closely with Collection Managers to help the team achieve both team and client Key Performance Indicators (KPIs).
3. Promptly enter assignment and payment information received from clients into the system.
4. Perform daily assessments of new assignments and customer files, allocate or reassign tasks to the team, monitor workloads, and oversee daily collection efforts to meet monthly collection targets set by the company and clients.
5. Prepare and send necessary reports to clients within established deadlines, ensuring all information is accurate.
6. Update payment records in the system promptly and address any discrepancies with clients immediately.
7. Ensure all claimed payments are honored by clients and resolve any differences or issues through effective communication.
8. Prepare and submit invoices to clients within the required timeframe.
9. Finalize and compile the monthly commission entitlement list for staff before the deadline.

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