Administration Assistant (IT)

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Responsibilities:

Responsible on the notion wiki pages for Connectivity Services (Wiki) and Connectivity Services (Private).

Encourage clear communication, teamwork, and shared goals among different teams to improve collaboration and create an effective work environment.

Customer Service:

1. Attend customer by replying in their Email, Call, WhatsApp, Messenger and I-City application chat.
2. Closely deal with customer by doing a feedback or survey to improve services.
3. Coordination on subscription process, payment and installation.

Administrative:

1. Attend, prepare and present weekly or monthly report for department and business meeting.
2. Regular Monitoring of Stock - This involves consistently checking and assessing the current levels of stationery items in the office inventory.
3. Update customer database and records in Salesforce and PMS - PMS Report.
4. Make sure that all the filling/documentation and department wiki (Notion) is up to date.
5. Internship supervisor - Assist on internship, responsible to train students and build a health relationship with student university.
6. Account - Track debtors down in ageing and assist them to make payments and responsible on customer deposit refund process.
7. Manage on billing, tax invoice, miscellaneous invoice and statement every month.

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OUR VISION

i-City vision was to built a modern, breathtaking, futuristic city, turning the humble region of Shah Alam into an international capital city and an exemplification of Malaysia’s technological progressiveness.

The RM10 Billion i-City was born 15 years ago (since 2005) when the land was still empty. Today, i-City is **Malaysia No. 1 Technology City**, listed amongst top 25 world’s brightest, most colourful places by CNN Travel.

We have a 300+ people strong multi-disciplinary team of professional problem solvers across our subsidiaries as well as associate and joint-venture companies. i-City is home to many multinational companies.