Admin Assistant - 6 Months Contract (Johor Branch)

POSITION SUMMARY

Responsible for the branch claim and technical matters. To provide support and service to all policyholders, agency force and marketing personnel.

ESSENTIAL FUNCTIONS

1. Notify claim, send & reply emails to claim department, insured’s, agent’s and customer’s.
2. Attend walk-in agents, customers and 3rd party insured for Theft and Accident claims.
3. Scan documents.
4. Answer calls for claim enquiries.
5. Backup stamping for insurance guarantee.
6. Daily courier to HQ.

ADDITIONAL JOB FUNCTIONS

1. Guide agents (motor & non-motor) to notify/register the claim and upload all attachments to MyClaim.
2. Assist in handling non-motor cases when colleagues are on leave.

KSA’s (Knowledge, Skills & Ability)

• Good communication skills (written & oral) – English & Bahasa Malaysia.
• Good interpersonal skills with a pleasant personality.
• Self-motivated and a good team player.
• Display professional customer-facing protocol.
• PC literate.

PERSON SPECIFICATION

Education: SPM (Minimum requirement to competently perform the job) or Bachelor Degree in relevant fields.

Experience: Minimum 3 years work experience in related fields.

Location: Johor.

Recruiter: Sheela.