ADMIN ASSISTANT

We are looking for an Admin Assistant to join our team.

The Admin Assistant will be responsible for accurately processing daily orders and ensuring timely and accurate order processing.

Job Responsibilities:

• Assist with other ad-hoc tasks as required by management.
• Hardworking, responsible, willing to learn, able to handle multiple tasks, and can work with minimum supervision.
• Willing to learn and take over when assigned new tasks by superiors.
• Good working attitude, positive, and a dependable team player.

Order Processing and Invoicing:

• Assist in processing customer orders, ensuring accuracy in product details, pricing, and shipping information.
• Generate and send invoices, receipts, and order confirmations to clients.
• Process customer invoices and delivery orders accurately.

Inventory Management:

• Maintain accurate stock levels of gold items.
• Track and update inventory records, and coordinate with suppliers for timely restocking.

Customer Service Support:

• Provide support to the customer service team by handling inquiries, resolving issues, and ensuring timely responses to customer queries.
• Maintain a professional and helpful demeanor when communicating with customers.
• Communicate with gold suppliers and manufacturers to facilitate smooth procurement processes.
• Assist in negotiating prices, placing orders, and coordinating deliveries.

Documentation and Record-keeping:

• Maintain organized records of product catalogs, supplier agreements, and other relevant documentation.
• Ensure that all paperwork is accurate and up-to-date.
• Maintain an efficient filing system for all documents according to company procedures.
• Collaborate with the sales team to provide administrative support, such as preparing sales reports, tracking performance metrics, and updating customer databases.
• Assist in the creation of sales presentations and promotional materials.

Quality Control Assistance:

• Work with the quality control team to ensure that gold items meet established standards.
• Assist in documenting and addressing any quality issues with suppliers.

Packaging and Shipping Coordination:

• Coordinate the packaging and shipping of gold orders, ensuring they are dispatched in a timely and secure manner.
• Monitor shipping logistics and update customers on the status of their orders.

Appointment Scheduling:

• Schedule appointments for clients interested in viewing or purchasing gold items.
• Coordinate with the sales team to ensure availability and smooth customer interactions.

Data Entry and System Maintenance:

• Input and update data in the company's CRM system and other databases.
• Ensure the accuracy and completeness of information to support decision-making processes.

Job Requirements:

• Candidate must possess at least a Diploma or bachelor's degree in business administration or equivalent.
• Minimum 1 – 2 years working experience in a related field.
• Possess good communication and coordination skills.
• Has good initiative, follow-up skills, is well-organized, and able to work independently in a fast-paced environment.
• Fluent in English and Bahasa Malaysia, preferably.
• Computer literate and proficient in MS Office.
• Experience & knowledge in software such as Accpac, UBS, SQL is an added advantage.
• Able to start work immediately.
• Fresh Graduates are encouraged to apply.
• On-the-job training will be provided.

Staff Benefits:
Annual Leave
Performance Bonus
KWSP, SOCSO & EIS Included

Company Information

Registration No. 202301013760