Accounts Receivable Team Lead

Description

Hi, we’re Actabl.

Are you excited about a career in SaaS that has a direct effect on the hospitality industry? This might be the perfect opportunity for you! Our mission is to empower the people that power hospitality. We’re on a journey to provide better solutions for hotel companies as the world around us evolves and changes related to using technology, finding labor, and maximizing profits. We give hoteliers actionable insights to know what to do, the tools to do it, and the visibility to know it worked. We bring together powerful hospitality tech solutions to maximize profits for more than 10,000 properties in hospitality markets around the world.

Our Valued Behaviors

1. Start with People: We are in the hospitality business and hospitality starts with people. This impacts both our being and our doing.
   • Being: We are responsible for building relationships, earning trust, and having fun. These things are fundamental to hospitality.
   • Doing: We will succeed if we start with great people working as one team. Empower others, speak the truth with care, and go together.
2. Demand Integrity: Be trustworthy, be ethical, and be consistent whether someone is watching or not. Demand integrity of yourself and others to build the fabric of a high-integrity organization.
3. Delight the Customer: We aim to delight our customers in the same way our customers aim to delight their guests. The question is not if we completed a process or hit a metric, the question is whether or not the customer is delighted.
4. Champion Innovation: We compete in the game of change and win through innovation. Think big and then think bigger when it comes to the innovation required to tackle the problems our customers face daily.
5. Make it Happen: We show up prepared, care about the details, and follow through. Don't get distracted. Don't stop at blockers. Don't make excuses. Find a way and drive until it is done.

Your Role - Come Join Our Team!

In this role you will:

The Accounts Receivable (A/R) Team Lead plays a highly critical role in overseeing the end-to-end receivables process to ensure accurate, timely and compliant invoicing and collections for our Ops Pod that consist of two of our brands. This position will provide direct leadership to the A/R Ops team, driving performance excellence, process efficiencies, and ensuring adherence to company policies as well as industry standards. The A/R Team Lead will collaborate cross-functionally with internal stakeholders, including sales, customer experience and accounting teams, to resolve billing issues, optimize cash flow and mitigate financial risks. This role requires a proactive leader with a strong background in accounts receivable processes, exceptional analytical skills and the ability to identify and implement best practices to achieve key performance metrics such as Daily Sales Outstanding (DSO), cash application accuracy and customer satisfaction. The ideal candidate will demonstrate excellent communication and problem-solving skills, fostering strong relationships both internally and externally to support the company’s financial goals.

Typical Functions:

Leadership & Management

1. Lead and manage the A/R Ops team, ensuring high levels of performance, engagement, and professional development.
2. Oversee the end-to-end invoicing and collections process for two brands, ensuring timely and accurate execution.
3. Provide mentorship and training to team members, fostering a culture of accountability and continuous improvement.
4. Monitor team workload and allocate resources effectively to meet deadlines and service level agreements (SLAs).
5. Be an SME in our Collections ERP module.

Invoice Auditing & Compliance

1. Ensure all customer invoices are processed accurately and timely, within company policies, contract terms, and relevant accounting standards.
2. Conduct periodic invoice audits to identify discrepancies and drive corrective actions to prevent recurring issues.
3. Maintain thorough documentation to support internal and external audits.
4. Work with the accounting team to identify and reserve for bad debt appropriately.

Collections Management & Cash Flow Optimization

1. Develop and implement strategies to minimize outstanding receivables and reduce bad debt exposure. Ensure procedures for runnings and collections are followed, timely and consistently.
2. Identify and address overdue accounts promptly, working closely with customers to facilitate timely payments.
3. Share best practices across the team to optimize collections efficiency and effectiveness.

Customer Relationship Management

1. Work with the sales and customer experience teams to address escalations and implement proactive solutions.
2. Ensure customer support ticket queues are maintained and resolved per established SLAs.
3. Build and maintain strong relationships with customers to foster trust and facilitate timely payments.
4. Work collaboratively with internal teams to establish appropriate credit terms and conditions.

Reporting & Analysis, and Other

1. Generate and analyze daily, weekly, monthly and quarterly A/R reports to provide actionable insights.
2. Present findings and recommendations to senior leadership to drive informed decision-making.
3. Conduct monthly sales tax classification audits in ERP, and work with the accounting team to reconcile sales tax charges, monthly.
4. Other related Accounts Receivable responsibilities as determined from time to time.

Requirements

Ideal Skills, Experience, and Competencies:

1. Proven track record of progressive experience in accounts receivable roles at recurring revenue and/or subscription based businesses.
2. Must have prior experience in a supervisory or managerial capacity.
3. Proven ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
4. Commitment to continuous process improvement and operational excellence.

Work Environment:

This position will be part of our Denver office. Candidates located outside of the Denver Metro Area will be reviewed and considered if necessary.

We are a hybrid friendly company with office hubs located in Atlanta and Tampa, in addition to our new headquarters in downtown Denver. No matter where you live and work, you’re a part of the Actabl team.

Compensation Package:

Qualified candidates can expect a salary range of $70,000 - $80,000 depending on experience.

Our benefits program offers a variety of coverage options, perks, discounts to support work-life balance and help our team members maintain their physical, mental, and financial health.

All Actabl team members are eligible for the following benefits:

Health & Wellness

1. Medical, dental, and vision insurance plans for employees and dependents.
2. Employer-paid Life and AD&D, Short-Term Disability, and Long-Term Disability.
3. Employee Assistance Program (EAP) provides counseling for a variety of needs.

Financial Wellbeing

1. Marketable base salary, competitive bonus structure, and MPI program.
2. Retirement plan and 401(k) match.

Flexibility & Time Off

1. Unlimited discretionary time off hours to be used when needed.
2. 10 paid holidays per year.
3. Company wide Winter Recess between Christmas Eve and New Years Day.
4. 12 weeks of parental leave for birthing and non-birthing parents.

If you’re excited about our mission in empowering hospitality through technology, apply to join the Actabl team today!

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Actabl is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants and employees. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by federal, state, or local law.