Accounts Receivable Senior Analyst (Collection & Credit Risk)

Accounts Receivable Senior Analyst (Collection & Credit Risk)

We are recruiting for a Senior Accounts Receivable Analyst primarily to coordinate and ensure the daily execution of the Credit Risk and Collection Team, to understand and able to address the treatment of deviations and exceptions, help drive global projects and continuous improvement initiatives, maintain positive working relationships with internal and other Stakeholders and support the back-up of operational tasks within the Accounts Receivable Team.

Responsibilities:

• Contribute to the development of financial policies for the Accounts Receivable department by providing input to the Team Manager.

Accounts Receivable:

• Support the Team Manager for the execution and management of Accounts Receivables, in line with corporate policies, guidelines and SLAs with Business Partners.
• Support Team Manager in identifying and implementing changes in the Accounts Receivable way of working.
• ‘Chain meetings’: inform, communicate and solve problems in consultation with Business Partners (Customer Service, Sales, Supply Chain, Business Control) and FSSC (Accounts Payable, Banking & Treasury, Record to Report).
• Analyze customers: financial position, credit reports, reports of credit insurance companies, payment behaviour.
• Perform credit assessment for new and existing customer.
• Evaluate customer risk category.
• Provide credit limit proposal for new and existing customer to Business Partners.
• Provide recommendation to Business Partners for additional financial security for new or existing customer.
• Approve/Release of credit limits/overdue order blocked.
• Monitoring of credit blocked.
• Perform assessment on the credit blocked & Amex submission.
• Provision for doubtful debt - provide proposal of provision for doubtful debts.
• Review customer credit limit application and SAP data.
• Review Amex credit limit assessment and exposure.
• Monitor and support analysis of outstanding items of debtors about skipped or partial payments, or customer errors.
• Monitor and support analyst with the collection call to the customer.
• Contact external customer and perform a reminder on payment due date.
• Follow up on the overdue items.
• Resolving complaints and disputes and monitoring the progress.
• Identifying reasons for non-payment and propose action plans.
• Escalating unsolved issues.
• Pro-active role in assessing customers' payment behavior.
• Analyzing structural payment behavior.
• Discussing structurally abnormal payment behavior with the Team Manager and improvement actions accordingly.
• Discussing improvements with Sales and external customers.

Responsible to Maintain Stakeholder Engagements within FSSC and Business Partners:

• Drive operational discussions and alignment on credit risks & collection process.
• Coordinate and implement operational changes.
• Report and review credit risk & collection reports.
• Manage and resolve business escalations (point of contact for 1st Level Escalation).

Reporting:

• Prepare/Review and submit periodic and ad-hoc risk/collection reports.
• Assessment of credit worthiness of customers and advice Business Partners about delivery requests.
• Provide periodic reports and management information about OPI/KPI, debtor risks, achievement of the SLA.

Projects & Continuous Improvement:

• Identify, recommend and implement solutions in consultation with Tower Lead and Team Manager for CI opportunities.
• Coordinate, manage and execute AR operational / organizational changes within project management guidelines.
• Update changes to process documentation when required including training material.
• Lead change management within AR for process improvements (standardization and automation).

Leadership:

• Support new and existing team members through proper knowledge transfer; sharing of resources, knowledge and experience and best practice thereby ensuring quality is maintained through any staff transition.
• Assists Manager in day to day supervisory tasks of team, and assist to manage daily/monthly team huddle.
• Drive the efficiency of the team KPI through OPI monitoring.

Controls:

• Coordinate and ensure the daily execution of Accounts Receivable processes are in line with corporate guidelines and internal procedures.
• Ensure that accounting principles, policies and procedures are complied with; internal controls are adhered to; terms of the service level agreement are consistently met; and efficient workflows and best practices are adopted, in the Accounts Receivable department.
• Be the subject matter expert in Internal Control Framework (ICF) control compliance within Accounts Receivable Credit Risk and Collection Team.
• Participate in any compliance audits and respond to audit queries.
• Ensure monthly/quarterly/yearly AR Controls are in place in accordance with Internal Control Framework (ICF) guidelines.

To succeed in this role, we will need you to have:

• Degree in Accounting/Finance. Professional qualification will be an added advantage.
• Working experience in a finance related area minimum of 4 years.
• Good knowledge of accounting principles, Order To Cash (OTC) process and procedures.
• Working knowledge with SAP and credit management tool.
• Good attention to detail with strong analytical and problem solving skills.
• Excellent verbal and written communication skills.
• Ability to handle multiple activities and manage change successfully.
• Ability to work in a team environment.
• Proactive and willingness to learn.
• Strong working knowledge of Ms Office applications, particularly Excel.
• Shared service experience is an added advantage.