Accounts Receivable Manager

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

The Accounts Receivable Manager position offers considerable exposure to the business, finance leaders, and the wider shared services teams. The role will broaden & strengthen knowledge through leading AR collection challenges for the APAC markets as well as Global Cash Application.

The primary objective of this role is to lead and drive the AR operations, centralize and continuously improve processes via standardization, elimination of redundant activities, automation & RPA. The team comprises of two supervisors to assist in managing the sizeable operational team for each process function. The role includes managing various stakeholders in the organization and achieving the required measurement targets each year.

The successful candidate will report to the VP of Global AR and has a fantastic opportunity to be involved in, and at the forefront of, many of the changes that are taking place through the Experian organization. The role provides constant opportunity to meet new people and new product throughout the organization and learn more about every aspect of our O2C journey along with our A.I Strategy.

What You'll Do

Manage Team

• Manage the daily operations of the Collections function across both Kuala Lumpur and India, cash application administration to ensure execution, target and timelines are met.
• Lead as a role model, instilling a culture of knowledge sharing and collaboration while implementing clear metrics to measure the success of the team.
• Exemplify the Experian Way, giving feedback, sharing, and implementing the best practice operating model.
• Manage Team KPI’s and take accountability for any issues that arise.
• Facilitate knowledge transfer through training and mentoring across the team. Plan and prepare for Integrations and Improvements and build into goals and accountability within the team.

Collections

• Collection of debt owed by clients on behalf of Experian, aiming to achieve Days Billed Outstanding (DBO) and keep aged collectable debt over 60 days old below targets.
• Review debt collection progress reports fortnightly (and at month-end) and submit to finance management for review, following the Asia Pacific region debt collection policy.
• Monitor unpaid and overdue invoices and perform credit collection activities.
• Contact clients to follow up and secure payment of due/overdue invoices and maintain appropriate notes and reminders in Oracle Collections.
• Escalate client invoice issues and disputes and overdue invoices to country Sales and Finance contacts and follow up to ensure resolution.
• Produce and distribute reminder letters and statements for clients.
• Produce and distribute country debt reports by WD10 to key stakeholders.
• Achieve monthly cash collection targets, as communicated.
• Promote the touchless collections agenda by rolling out direct debit policies for your regions.

Cash Applications

• Cash application of receipts, either manual or automated.
• Review and respond to payment queries received from clients.
• Improve cash application accuracy and automate processes as part of the Empower program.
• Point of escalation for all Cash Application process and systems matters; embed UAT and Go live of system changes and procedures when needed.
• Ensure cash application processes and controls are enforced and consistently measured through KPIs.
• Be a leader of change and drive the A.I agenda for Global Cash Apps.

Audit Control and Compliance

• Demonstrate understanding of the importance of Policies, MSA, Service level agreements, OLA, and the implications of non-compliance; ensure regular updates on the desktop procedure, user guides, Knowledge-Transfer Checklist, and Process standards to reflect the actual BAU process.
• Review that key audit controls are being completed.
• Maintain project documentation.
• Maintain all procedures and training materials.
• End-to-end review of tasks completed and maintained to ensure all countries are aligned across APAC.

Empower Advocate and Stakeholder Management

• Lead momentum on workshops and be an empowerment advocate for the team.
• Develop analysts to increase efficiency and improve quality of output.
• Guide consistency and best practices across locations and teams.
• Regular calls with defined stakeholders to resolve outstanding actions, acting as the go-to person for the Regional CFO and Head of Finance for any O2C support requirements.
• Set a culture of cross-training and support across the other country reports/dashboard and align processes.
• Attend monthly update meetings across Managers, peers, and teams when needed.

Change Management

• Be flexible and able to adapt to change; self-sufficient, resourceful, and able to re-evaluate and adjust thinking when things change.
• Have regular catch-ups with direct reports and managers; take full ownership of personal performance objectives and development plans; proactively seek feedback and be open to questioning assumptions while demonstrating confidence in handling challenges.

Qualifications
More About You:

• Qualified Chartered Accountant with a university degree qualification. A member of an internationally recognized accountancy qualification would be an advantage, i.e. CPA, ACA, CGMA (CIMA) or equivalent.
• Experience working in O2C and other Financial and Accounting functions (8+ years), including dealing with stakeholders in different global locations.
• At least 5 years of management experience with a proven track record of change management and developing direct reports.

Additional Information
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people-first approach is award-winning; World's Best Workplaces 2024 (Fortune Top 25), Great Place To Work in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

Find out what it's like to work for Experian by clicking here.