Accounts Receivable Executive (Europe)

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Work Location: 1 Powerhouse, PJ (5 mins walk from MRT Bandar Utama)
Working Hour: 2 PM - 11 PM (MYT)
Reporting To: Accounts Receivable Europe Dispute Management Team Lead

Key Responsibilities:

• Manage all aspects of accounts receivable related to disputes with precision and expertise.
• Handle customer queries and dispute issues with professionalism, liaising effectively with market contacts to ensure swift resolution.
• Conduct inbound and outbound calls to maintain strong relationships with customers and stakeholders.
• Act as a trusted point of contact for resolving queries and ensuring customer satisfaction.
• Collaborate closely with the AR Team Leader, providing essential support for credit control activities to maintain financial stability.
• Ensure all associate activities strictly adhere to audit and compliance requirements.
• Maintain detailed and accurate documentation of all dispute-related activities for transparency and accountability.
• Proactively identify, escalate, and follow through on any issues, ensuring timely and effective resolution to minimize disruptions.
• Prepare insightful reports that provide clarity and drive decision-making.
• Identify and implement process improvements to enhance efficiency and effectiveness across AR operations.

Qualifications and Skills:

• Bachelor’s Degree in Finance, Accounting, Business Administration, or a related field, or equivalent experience.
• Minimum 1 year of experience in accounts receivable, credit control, or a related finance role.
• Strong understanding of accounts receivable processes, particularly in managing disputes and resolving customer queries.
• Ability to handle inbound and outbound calls professionally and liaise effectively with market contacts.
• Proficiency in using accounting software and tools; experience with ERP systems is an advantage.
• Ability to analyze issues, escalate where necessary, and follow through to resolution.
• Demonstrated ability to work collaboratively with team members and provide support to AR Team Leaders for credit control activities.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as an Accounts Receivable Executive?
• How many years of credit control experience do you have?
• How much notice are you required to give your current employer?