Accounts Receivable, Collections

The Credit Representative supports the collections activity through hands-on collections activity, in-depth analysis, process improvement initiatives, and significant internal and external collaboration. The Credit Representative is expected to be a Subject Matter Expert as it relates to collection processes, the key major portfolio of accounts, and the unique requirements associated with them. This person will play a critical role in improving the cash flow for some of our most important but complex customers and leverage that work to also streamline and improve results for the entire team.

Delivering Results

• Develop detailed and accurate understanding of the company and SAP order to cash process (OTC)
• Develop and or maintain accurate working knowledge of how EBS collection and other critical but related systems work and are used within the scope of OTC
• Maintain and drive all collections activity for critical, high balance complex customers for assigned portfolio of accounts in order to meet individual and team past due % targets
• Works to maintain account hierarchy and master data elements clean and in order within portfolio of accounts
• Possesses or develops critical understanding of how to effectively collect on while managing the collection challenges common to all distributor accounts
• Effectively leverages SAP, Power BI, Excel and other reporting tools to complete in-depth reviews of account transactions. Must be able to create clean, succinct but highly accurate summaries and reports that help identify relationships, patterns and drive effective solutions.
• Recognize, track, report on and help resolve repetitive issues
• Required to collaborate with internal and external partners to resolve issues preventing accurate and complete billing, shipping and or payments
• Provides critical leadership and resolution support to Associate Credit Reps regarding complex Corporate Account issues
• Support division/function projects as needed
• Carry out system testing as needed
• Adhere to company and departmental policies and procedures
• Prepare and maintain Desktop Procedures as needed
• Train others to properly prepare and maintain complete desktop procedures
• Understand importance of and following policy and SOX controls

Ownership

• Demonstrates urgency and ability to engage in and resolve escalated issues as needed
• Self-starter, motivated by results individually and as part of a team
• Owns finding and eliminating waste and improving processes for everyone.
• Trusted to use sound judgment when making decisions and interacting with internal and external customers
• Demonstrate an ability to work well in a team or as an individual
• Embraces our culture and accepts ownership of their individual results and contributions
• Participates in special projects or leads department projects when called upon
• Leads team and stakeholder meetings as scheduled or when requested
• Reacts quickly to challenges and ambiguous requests by employing inherent knowledge of the company, our processes and our systems to find answers
• Demonstrates an active role in continuous improvement by suggesting procedural changes to improve productivity
• Actively engages in identifying and calling out waste and or roadblocks

Relationships

• Maintains a positive, professional demeanor, always uses appropriate business communications
• Acts as a partner by building relationships with Division and other department contacts
• Is a team player, supports peers, the divisions and the company by upholding our standards but being flexible and supportive when possible and appropriate to do so

Talent Development

• Cross train on other tasks and responsibilities when needed
• Attend any system, process or skill related classes as offered
• Observes other Global Business Services and Division work areas to gain a greater overall perspective on the whole order to cash process
• Partners closely with Manager on critical team and business initiatives to understand the Why behind things

Minimum Qualifications:

• Bachelor’s degree or greater from an accredited institution
• 2+ years previous experience Credit/finance/accounting or other order to cash related field
• Working knowledge of Microsoft Office tools and SAP preferably in the order to cash functions, Billing, AR, AP and or Credit
• 2+ years’ experience partnering and communicating with internal/external contacts
• Strong written and verbal communication skills
• Strong attention to detail, experience working with highly detailed tasks.
• 2+ years’ experience working with Excel or other data analysis tools organizing and analyzing large quantities of data
• Positive attitude and communication style
• Demonstrated ability to work well in a time bound deadline driven environment
• No immigration sponsorship available

Preferred Qualifications:

• Bachelor’s or advanced degree completed or in progress in finance, accounting, Economics, business or a related field. May substitute 5+ years directly related experience.
• Previous analytical experience with high aptitude for research, analysis, and problem-solving skills
• Detailed understanding of the order to cash process life cycle
• Excellent organizational and time management skills, with ability to manage multiple priorities and meet deadlines
• History of being proactive and solving problems early
• Previous people or project leadership experience