Accounting Software Support Specialist

Main Responsibilities

• Serve as the first point of contact for clients, handling support requests and accounting system-related questions over the phone and by email.
• Resolve client’s technical issues in a timely and professional manner.
• Perform accurate and appropriate system configuration for accounting software issues.
• Remotely connect to customer workstations or servers to troubleshoot accounting software-related issues.
• Accountable for meeting individual KPIs and team goals and following procedures.
• Perform data migration work and conduct product training for end users when necessary.
• Involve in ad-hoc projects and pre-implementation discussions.

Main Requirements

• Candidate must possess at least a Diploma with relevant qualifications equivalent to the field required.
• At least 1-2 years of relevant experience in IT Support / Helpdesk / Onsite / Desktop Support is preferred.
• Strong IT and software troubleshooting skills are an added advantage.
• A team player who is dynamic with a mature personality, independent and able to work under pressure.
• Fresh graduates are encouraged to apply.
• Applicants must be willing to work in Q Sentral.