Account Manager – Eastern Postpaid

Are you ready to get ahead in your career?

We want to empower you to turn your ambitions into achievements. We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

What are you accountable for?

Ensure assigned partners achieve all sales targets:

• Revenue
• Gross activations: Mobile and Broadband
• Base Grow Initiatives: Customer retention via re-contracting, upsell, cross sell, drive convergence acquisition.
• Reduce churn & bad debt: Create customer stickiness, prompt monthly payment.

Grow, manage and motivate partners to maximize their sales effectiveness & achieve sales targets via regular business planning updates with respective business owners & their key sales staffs. Ensure partners’ business continuity by maintaining/ improve monthly sales productivity, develop sales funnel and drive sales forecast accuracy to grow their business.

Defining market, competitor's strengths, and weaknesses; forecasting projected business; establishing targeted market share. Create sales opportunities and procedures designed to increase and improve conversion rates and sales. Maintain high levels of dealer satisfaction tracked through NPS.

Strategic Business Plans & Execution

• Develops long-term business sales strategy and business planning based on market potential and convergence selling.
• Build, lead & coach partners to execute business plans aligned with Maxis business direction effectively.
• Opportunity identification: Lead & coach partners in identifying new opportunities and facilitates partners with necessary support leverage on Maxis Partners Trade Program.
• Partner skills development (identify gaps NOT training delivery)
• New partner recruitment.
• Partners Management
• Consistently re-energize partner’s knowledge about Maxis Consumer products and convergence selling skills with relevant training modules to ensure partners meet all criteria according to Maxis Exclusive Partners requirements.
• To conduct weekly sales planning discussion with Head of Sales to review each partner’s productivity and identify sales recovery plans.
• To conduct regular sales planning discussions with partners to develop business plans, review sales productivity and execute sales recovery plans with tactical sales activities or roadshows at strategic locations.
• Pro-actively conduct joint sales visits and support partners during ground attacks, to maximize every acquisition opportunity, identify gaps in our offering and feedback to respective stakeholders.
• Support partners to penetrate Enterprise segments potential with objective to expand our based, boast customers’ experience and loyalty with Maxis in long run.
• Strengthen business relationship between partners & customers (potential & existing) to grow revenue & reduce churn.
• Collects market intelligence, industry trend and customers feedback to propose for strategic solutions improvement to Head of Sales on regular basis.

Operational Support

• Evaluate and analyze problem statements by internal and external stakeholders before escalating to relevant parties for further actions.
• Constantly follow through on the agreed business plan throughout the year between partners with Head of Sales and other consumer business stakeholders.
• Schedule meeting and business review between partner and Maxis management team.
• Partner training and development: Identify gaps in capability, ensure partners are meeting certification requirements.
• Incentive, rewards and recognitions: Ensure understanding of MEP incentive scheme and drive partner’s commitment to maximize their monthly earning, escalated issues (if there’s any) to Incentive stakeholders.
• Product information clarification and requests by partners and their sales staff.

What do you need to have for this role?

Formal Education

• Bachelor’s Degree specializing in Business Administration, Marketing.

Work Experience

• 5-7 Years of work experience and 2-4 Years of relevant experience in similar industry.

Skills / Knowledge

• Proficient in Microsoft, Word, Excel and PowerPoint.
• Good written, oral and interpersonal skills.
• Good research, analytical, planning and organizational skills.
• To have an acute sense of business savvy and able to motivate, manage & develop strong partners (business dealers).
• Result oriented with the drive to exceed sales target.
• Good interpersonal & presentation skills with strong client orientation.
• Ability to perform under pressure in a challenging environment and work independently with minimum supervision.
• Personal traits: Positive, Passionate, Collaborative, a candid team player who collaborates with peers to solve problems.
• Confident and professional in representing the company in person and writing.

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.