Account Manager (ACM, Sandakan)

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CelcomDigi Berhad (Registration No. 199701009694 (425190-X)) is Malaysia's widest and fastest network with more than 20 million users on our network. Officially established on 30th November 2022, we aim to serve the growing digital needs of our customers by leveraging our newly combined widest network footprint, distribution touchpoints, innovative range of digital products and services, and superior customer experience powered by over 4,000 top industry experts. We have clearly defined ambitions to advance the nation, inspire Malaysian society, and be a leader in inclusion and responsible business practices.

Job description:

Role Summary
This is a 2-years fixed term contract role.

Drive postpaid, device, and broadband sales through controlled channel partner management. Monitor competitors, execute promotions, and ensure compliance. Conduct training, audits, and property management. Expand channels and simplify retail operations, upholding integrity.

• To manage Controlled Channel Partners owned accounts/ outlets' performance, day-to-day operation, develop and expand Postpaid sales distribution WITH THE OBJECTIVE OF driving company Postpaid, Device and Broadband sales.
• Observe and report competitor activities/ programs and review its effectiveness/ threat/ opportunities towards CelcomDigi. To propose Quick Win actions to maintain competitiveness.
• To identify, plan and execute promotions at store/ outlet level.
• To assist partners to achieve healthy P&L.
• Monitor and ensure dealers/ outlets and their staff comply with the minimum guidelines set out by CelcomDigi both qualitative and quantitative.
• Product training and refreshers for controlled channel partners and their staff.
• To manage and ensure compliance of SOPP, conduct audit and transaction monitoring of stores & coach to close gaps identified to help them improve.
• Manage & ensure CelcomDigi properties are properly documented and reconciled.
• Always instill integrity to Heads and front liners in order to ensure all transactions are compliant and done with integrity in line with CelcomDigi values.
• Plan & execute overall Channel expansion, based on existing Postpaid consumer density and new market opportunities, at the same time establish clear demarcation for own and partners outlets.
• Participate in all on-ground activities such as Events, Roadshows, Roving, etc..
• Review, propose & develop retail operations processes and simplify/ automate where necessary IN ORDER TO make things simpler for customers, staffs and vendors.

• Education: Diploma/Degree in any field
• Years of experience: 2 to 8 years
• Your past experience in Dealer/Distribution/Telco Operations, Marketing / Business Administration in FMCG Industries
• Must Possess Own Transport with Valid Licenses
• Strong in negotiations
• Able to Analyse & Problem Solve
• Proficient spoken and written English & Malay (other languages are plus)
• Flexible, able to work during weekend or at odd hours.
• Great at planning and execution of sales related campaigns

How do your skills match this job?

Telecommunications & Internet Service Providers 1,001-5,000 employees

We are now ONE! Celcom and Digi have merged with the aim of bringing you the best of both networks, products and services, customer experience and innovation, to meet all your connectivity needs now and in the future.

We believe that connectivity improves everyone’s lives. Our aim is to serve the growing digital needs of our customers by leveraging the newly combined widest network footprint, distribution touchpoints, innovative range of digital products and services, and superior customer experience.

Being customer-obsessed, we are driven to perform relentlessly and build a responsible and caring brand as we are now stronger together.