Account Manager

Account Manager

We're hiring! We are looking for an Account Manager to join our team in Kuala Lumpur. This is a hybrid role with the opportunity to work from home and in the office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

Fresh graduates welcome to apply

Role Responsibilities

Under the direction of the Team Leader, the Manager has the responsibility of servicing a portfolio of clients and new prospects jointly with the Team Leader. The Manager will assist the Team Leader in all client/prospect facing activities in an efficient and professional manner:

• Review client files regularly, analyze and identify scope of cover required and check adequacy of existing cover.
• Ensure all documentation is appropriately filed.
• Ensure that all quotations, insurance summaries and billings are correct and complete before releasing to insurer and clients/prospects.
• Respond to non-routine and complex enquiries.
• Follow-up with insurers on policy documents, check policy to ensure it matches with the coverage confirmed to client, notify insurer of any discrepancies and follow-up on their amendment.
• Ensure full compliance with company’s internal policies and procedures as well as the local insurance regulatory requirements at all times.
• Make clients aware of the premium warranty due date and cash-before-cover regulations and closely follow-up with clients on premium collections.
• Ensure that the Team Leader is kept informed of all pertinent issues or problems.
• Monitor, guide and counsel all support personnel including on-the-job training to upgrade their knowledge and skills.
• Ensure that GAMS are updated in a timely manner, where applicable.
• Monitor, guide and counsel all support personnel (operations team) to deliver the required administration and operational support of the department.
• Ensure optimum cover is provided to clients at best possible rate from insurers.
• Lead and monitor day to day clients’ needs and ensure client’s insurance requirements are handled efficiently and competently with minimal guidance.
• Delegate work to subordinates and supervise assigned tasks, if required.
• Ensure the prompt preparation and submission of all required monthly reports/updates to Team Leader or Head of Department or representative appointed.
• Actively involved in non-routine and complex claims and coordinate/work closely with Claims Department to settle claims efficiently and satisfactorily for client.
• Obtain client referral and develop new business as well as cross-selling/upselling from existing clients.
• Support Team Leader/Sales Team in pursuing targets/prospects to meet the sales budget allocated.
• Responsible for client retention and organic growth.
• Support and participate in any ad-hoc projects/activities, as and when required.
• Conduct or participate in clients meetings/proposal presentations to clients/prospects.
• Attend or participate in the site survey/risk engineering survey/underwriting survey with the risk engineers/surveyors as and when required.
• Adopt and deliver Aon United mindset in all aspects.

KEY RESULTS AREAS (KRA)

• Client Facing Activities and Supporting Role to the Team Leader.
• Client Services/Client Retention.
• Business Growth (Existing & New Prospect) – Cross Sell/Upsell/Clients Referral.
• Technical Capability & Competency.

How We Support Our Colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

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