Account Executive (APAC)

Location: Kuala Lumpur, Malaysia

Role: Account Executive (APAC)

Department: Sales Department

Mode: Full-time role

About Respond.io

Founded in Hong Kong in early 2017, Respond.io is a pioneering Business Messaging platform that seamlessly unifies customer communication across instant messaging, web chat, and email. Our excellence has been recognized by G2 and honoured with the SME100 Award, underscoring our rapid growth and innovative solutions. Operating in 127 countries and dominating key markets in LATAM, EMEA, and APAC, we serve an impressive roster of industry-leading clients.

Our workforce is a testament to our global reach, with remote workforce and employees from all around the world, contributing to our diverse and inclusive culture. At Respond.io, we are not just a platform—we are a movement, pushing the boundaries of customer communication for tech-savvy organizations worldwide. Join us, and be part of a team that is shaping the future of business messaging!

Role Description

At Respond.io, Sales are pivotal to our company’s success. As a sales personnel, you will be using proactive and inbound selling strategies to engage with mid to large-size businesses to close new business. You will use your knowledge of handling B2B sales to identify business opportunities with current leads and prospective key clients.

We are looking for an Account Executive to join our Sales team and focus on our Mid Market customers across the Middle East. This segment represents a huge opportunity for respond.io and we want someone who is eager to do the best work of their lives while supporting others in doing the same.

You will be responsible for driving the sales process with prospective customers as well as expansion within existing accounts. You will work closely with our customers to understand their business goals and act as their trusted guide to understanding how respond.io would be a good fit in their organization. You'll also work with cross-functional teams to help align our product roadmap and marketing materials with customer feedback. If you enjoy working with customers from a variety of industries in a rapidly changing environment, then come and join us!

Responsibilities

• Be the driving force behind our revenue growth by proactively seeking new opportunities.
• Educate potential customers on the immense value that respond.io offers.
• Provide tailored solution recommendations based on customers' unique business needs and usage patterns.
• Manage multiple customer relationships simultaneously, guiding them through various stages of the sales process.
• Handle inbound customer inquiries with finesse, effectively addressing billing, legal, security, and technical concerns.
• Act as the advocate for our customers, collecting valuable feedback to fuel ongoing improvements, including product enhancements.
• Stay informed about industry trends, competitive offerings, and emerging technologies to effectively position the company’s products in the market.
• Assist with additional tasks and responsibilities as needed to contribute to the team's success.

Qualifications

• Prior experience in B2B SaaS sales is a must.
• Exceptional proficiency in clear and concise spoken and written English and Arabic is essential.
• A track record of successfully closing sales deals within a B2B SaaS company is highly preferred.
• You're passionate about identifying customer needs and ensuring their satisfaction.
• An ambitious and goal-driven mindset is crucial for success.
• You thrive in a flexible and dynamic environment, showing resilience in the face of challenges.
• While not required, the ability to speak French is a valuable asset.

Here's what's in for you

• You will become part of an amazing culture with smart teammates who care.
• You will grow more here than you would anywhere else, that is a promise.
• Pizza parties, birthday cakes, social events (Laser tag, go-cart, paintball), you'll always be looking forward to it!
• Beer O'Clock on Fridays? Naah, we have it every day!
• Are you a PlayStation fan? It gets fun when you get to beat your colleague on a FIFA game at the office!
• You'll get to experience a very competitive compensation.
• You'll be covered exclusively on one of the highest medical and dental insurance especially for you.
• Unlimited snacks in our specially dedicated snack room. Oreos, KitKats, Gummy Bears, Chips, Biscuits, Nuts, Snickers ... you name it, we have it.
• Flexible working environment and working hours.