(2014) 911 Dispatch Mental Health Professional

Crisis Team

This position will collaborate with the Williamson County Emergency Operations Center and will assist with providing appropriate supports to a variety of behavioral health crisis situations, ranging from low acuity to high acuity. The mental health dispatcher assists in providing phone-based crisis intervention and de-escalation to persons in crisis. This position will be able to partner with law enforcement, the medical community, schools, families, and social services agencies in a collaborative effort to assist persons in crisis.

The individual utilizes strong knowledge of the principles, methods, techniques, and practices of working with individuals experiencing a behavioral health, substance use, Intellectual and Developmental Disabilities, or co-occurring needs crisis, and can communicate effectively with diverse cultures and socio-economic populations. Position will utilize knowledge of public mental health and community resources to collaboratively safety plan with persons in crisis to access appropriate services. Utilizes a unique set of skills and experiences using integrated computer database programs (multitask to review information in multiple systems while engaging and assessing a person in crisis over the phone). This position will also receive training to support other crisis programs as needed.

This position requires a flexible work schedule and the ability to work both independently and collaboratively.

Location: Williamson County Emergency Communications Center & San Gabriel Crisis Center

Salary: $25.23 – $37.48/hr (base rate includes Williamson County differential)

Applicable Differentials:

• Up to $3.50/hour – Previous crisis experience
• Up to $2.00/hour – Previous experience in a similar role with a community center
• Up to $4.00/hour – Tenure with BTCS
• .75/hour – Bilingual
• $1.00/hour – Advanced Licensure
• $1.00/hour – Master’s Degree in Human Services

Shift Differentials:

• Evening Shift: $2.00/hour
• Night Shift: $4.00/hour

Minimum Qualifications:

• Must meet requirements for and obtain the Qualified Mental Health Professional – Community Services (QMHP-CS) certification
• Bachelor’s Degree in Human Services field or 24 course hours in human services if degree is in other field
• Minimum of two years case management experience
• Must have Texas Driver’s License and maintain approved driving status throughout employment
• Must have skills and experience using integrated computer database programs to access files and document treatment services and the ability to organize and prioritize work assignments

Preferred Qualifications:

• Bilingual in Spanish
• Master’s Degree in Human Services

Administration:
1009 North Georgetown Street, Round Rock, Texas 78664