Technical Delivery Lead

Family Description
Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design/deployment/integration/transformation, and education. Generates revenue and increases customer satisfaction through planning, designing, deploying, integrating, optimizing, operating, and maintaining phases.
Subfamily Description
Focus on supporting in the Packet Core domain, in line with contractual service agreements and internal Nokia stakeholders in pre- and post-sales activities with technical and non-technical topics. Ensures readiness of service delivery and covers the provision of recommendations to product houses on design for serviceability aspects. Contains escalation of key issues to appropriate functions.

• Has full accountability of Packet core domain relevant service scope & Software Upgrade deliveries and risk management.
• Responsible for Packet Core Domain technical delivery strategy, ensuring delivery in line with committed Domain scope, timelines, key (revenue) milestones, technical delivery costs vs ASBL, and quality.
• Support DDL on delivery sign-off, PTA handover, evaluate and acknowledge Packet Core Domain delivery plan, scope, cost, solution, resources, risks & acceptance.
• Responsible for project resourcing according to signed Packet core domain scope, ASBL, delivery strategy, and project plan.
• Close engagement with Domain Central Delivery Services & Care for resource demand projections, sharing services & solution scopes, delivery strategy, delivery timelines to facilitate resource demand capacity and capability planning & development.
• Assess and manage changes to project scope, timeline, or requirements. This includes evaluating change requests, analyzing impacts, and controlling change request approvals with MS PM and/or Care PM.
• Responsible for Packet Core domain delivery cost control according to ASBL and time approvals.
• Ensure quality matches the accepted standard quality levels as per Customer requirement at all times.
• Monitors project progress, tracking milestones, deadlines, and delivery costs within the domain, identifying and addressing cost and timeline deviations or obstacles, followed by corrective actions as needed to keep the project on track.
• Monitors technical blocking issues with inputs from TPM, sensitize next level escalation support (e.g., Care team and 4LS) with the right priority call, and drive through to final resolution.
• Support monthly project business review call by bringing in a holistic project view (including highlights, lowlights, costs & timeline adherence, ASBL, ETC, EAC, challenges, concerns, support needed).
• Attends R&D interlock meetings articulating project escalations which require R&D attention and support.
• Provides support to pre-sales team upon requests in case of service offering on non-blueprint solution delivery and cost optimization.
• Drives sharing of best practices, new product knowledge, new tools, and lessons learned within the domain.

Qualifications

• Senior leader with 10+ years of experience in project management, services/care delivery.
• Strong leadership, influencing, and communication skills.
• Highly organized with a strong focus on driving results.
• Good understanding of 4G and 5G core solution architecture.
• Good knowledge of Nokia packet core solutions, integration services, CICD, and automation framework.
• Proven record in driving strong financial results in packet core relevant projects.
• Proven record in managing crises and conflicts in a complex environment.
• Promote strategic thinking, continuous improvement, and bring thought leadership in the unit.

Impact
Impact is short-term through individual and team contributions. Scope is primarily within own subject area in a function/unit. Actions and errors impact on program, project, or function. Provides measurable input into new products, processes, standards, or operational plans in support of the organization's business strategies, with some impact on business unit/function overall results.
Scope & Contribution
Individual Contributor: Operates autonomously in own subject area. Can analyze, develop, and implement concepts and solutions as a subject matter expert. Increased awareness of and involvement outside of own subject area. Distills big picture. Makes decisions about and prioritizes own work. Managerial/Supervisory: Clear managerial responsibilities for people. Typically first level of solid line management. Interprets policies. Ensures existing plans are put into operation. Executes and/or oversees processes to meet customer needs. Responsible for analysis, design & development of policies, plans, programs.
Innovation
Carries out specialized activities/projects according to general direction. Influences others to support decisions. Works mostly independently. Analyzes situations or data that requires review of relevant factors. Solutions can often be checked and proved. Demonstrates success in multiple roles and is adaptable to manage complex changing business environments.
Communication
Communicates with parties within and outside of own job function and teams, and typically has responsibilities for communicating with parties external to the organization, which may include customers or vendors. Works to influence others to accept job function’s view/practices and agree/accept new concepts, practices, and approaches. Has cross-cultural knowledge and global mindset. Requires ability to communicate with executive leadership regarding matters of significant importance to the organization. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues.
Knowledge & Experience
Management Experience / Achieved well-advanced skills of a specific professional discipline combining deep knowledge of theory and organizational practice or expertise. Recognized expert in their field (depth & breadth). Typically requires 5-8 years of extensive relevant experience and/or a graduate/postgraduate equivalent degree.

Come create the technology that helps the world act together.

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks, and fearless to bring our authentic selves to work.
What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs, and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer.

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere.
• Gender-Equality Index by Bloomberg.
• Workplace Pride Global Benchmark.

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status, or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. Join us and be part of a company where you will feel included and empowered to succeed.