Head of Mexico Delivery Center IRC244473

Description:

About our client:

For over 50 years, our client has worked closely with investment and asset managers to become the world's leading provider of integrated investment management solutions. They make up a team of 2,500+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds. They are committed to building a culture where diverse perspectives and expertise are integrated into their everyday work. They believe in the continual growth and development of their employees, so that they can provide best-in-class solutions to their clients. While striving to deliver client value, they believe it is vital to consider their people and their planet in every business decision they make. Acting responsibly is not optional - it is essential.

Our client assists some of the biggest financial institutions in the world to be fruitful by simplifying their investments, accounting, and operations. Their flagship product, called Dimension, is a fully integrated front-to-back investment management solution, used by more than 200 end clients located all over the world. It includes front office, middle office, back office data, and reporting solutions.

Our client continuously enhances the portfolio of offerings to remain at the forefront of industry technology and trends. On top of this, over the last few years, they have been honing their service delivery and support model to implement their solutions to its end clients and take ownership of running installations in the best possible way.

This is why their Advanced Delivery Center (ADC) has been forged. First established in 2016 in Warsaw, Poland and extended to Manila, Philippines in 2021 and now kicking off a new location in Mexico. Business Consultants in the ADC work, in close collaboration with their market units, on business functionality and solution workflows to tailor and deploy configuration of the Dimension product to their end customers.

About the role:

SimCorp launched a delivery center in Mexico City in 2023, to support our clients and stakeholders across North American time-zones. The Mexico City delivery center has grown to over 90 people over the last 15 months, covering a range of client service focused functions. Our strategy to grow in Mexico City was to utilize a partner to hire the needed resources and to assist with admin support functions. On January 1st, SimCorp will transfer all employees hired through our partner to a newly established SimCorp legal entity, and the Delivery Site Lead role will ensure a world class operation and culture post transfer.

The two major functions represented in the Mexico City delivery center are our SaaS teams, who provide ongoing management of, and support for, client-critical systems hosted on-premise or in the cloud (SaaS Operations), and Professional Services, who provide implementation and customizations to our global client base.

The Site Lead will serve as the primary point of contact for our modern WeWork office, in the central Reforma district of Mexico City. The Site Lead will not have direct functional responsibilities over employees, but will facilitate smooth operations and act as a liaison for the organization, ensuring effective communication between our global teams and the local office.

Requirements:

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum 5 years of experience in a leadership or administrative role, preferably in a corporate setting.
• Strong interpersonal and communication skills, with the ability to interact effectively with diverse teams.
• Familiarity with local business practices and regulations in Mexico and Mexico City.
• Experience of working in large, global companies with globally distributed teams.
• Proficient in Spanish and English.
• Ability to work independently and proactively in a dynamic environment.
• Project management expertise, ideally within a technology company.
• Willing to be physically present in our Mexico City Office at least 3 days per week.

Job Responsibilities:

Key Responsibilities:

• Recruitment: Work with functional leaders and our recruiting teams to manage the growth of the delivery center through effective recruitment aligned with capacity demand, as well as setting and maintaining delivery standards. Support effective onboarding of new employees.
• Partner with global functions: Work closely with the wider SaaS Operations and other CS leadership teams to ensure the MDC team are highly utilized and have the required skills and capability to deliver outstanding services to our customer base.
• Point of Contact: Act as the main liaison between local employees and global teams, ensuring alignment and effective communication. Report regularly on the performance metrics of the delivery center to global management functions.
• Point of Escalation: Act as a point of escalation when all regular channels don't seem to work (employee or manager concerns).
• Office Management: Oversee the day-to-day operations of the office, including logistics, facilities management, and employee support. Own budget management for the entire site and be familiar with local finance rules and requirements.
• Culture Champion: Promote and uphold SimCorp's values and culture within the local office. Ensure engagement and mobilize needed teams to ensure feedback provided is actioned.
• Local Networking: Build and maintain relationships with local stakeholders, including government agencies, vendors, and community organizations. Ensure employer branding initiatives are in place to promote SimCorp as an attractive place to work.
• Legal, Compliance and Risk Management: Ensure compliance with local tax and government regulations and that company policies adhere to such rules. Ensure legal reviews on matters to protect the company.
• Feedback Mechanism: Gather and relay employee feedback to global leadership, helping to enhance the work environment and local operations.
• Strategic Initiatives: Provide input for the strategic direction of the delivery center, ensure engagement with relevant parts of the organization to ensure they have the required input to plan work, manage performance and set strategic direction for employees in Mexico City. Define and execute against a strategy to grow and mature the delivery center.
• Lead Site-Wide Townhalls and Key Events: Create an avenue to gather all employees, provide top-down updates, amplify global strategies and initiatives, highlight key wins, good news and great work of local members, address questions and concerns.

What We Offer:

• Exciting Projects: Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.
• Collaborative Environment: Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment - or even abroad in one of our global centers or client facilities!
• Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules. We offer you the best quality of work life so that you exceed the expectations of our clients, while achieving your professional and personal ambitions.
• Professional Development: Our dedicated Learning & Development team regularly organizes English classes, professional certifications, and technical and soft skill trainings. We also offer the chance to travel internationally.
• Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, extended paternity leave, annual performance bonuses, and referral bonuses.

About GlobalLogic:

GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world.

By integrating experience design, complex engineering, and data expertise, we help our clients imagine what's possible, and accelerate their transition into tomorrow's digital businesses.

Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries.

GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.