Fully Bilingual Client Support Specialist

Fully Bilingual Client Support Specialist

Are you a fluent English speaker with a passion for delivering outstanding client service? We are seeking a Fully Bilingual Client Support Specialist to join our team in Guadalajara. This position is ideal for someone looking to grow their career in a dynamic, supportive environment, providing vital administrative and client support to our U.S.-based legal team.

Key Responsibilities:

• Handle inbound client calls, ensuring prompt and effective communication.
• Manage client inquiries, provide accurate updates, and assist with scheduling.
• Offer administrative support to the legal team, including handling legal documentation (non-litigation).
• Draft, proofread, and organize essential documents with attention to detail.
• Schedule appointments for U.S.-based attorneys and follow up with clients.

Qualifications:

• Fluency in English and Spanish (fully bilingual).
• Must reside in Guadalajara or nearby areas.
• High School Diploma or Bachelor's degree.
• Minimum of 6 months of experience in customer service or call center environments.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Basic legal knowledge is an advantage but not required.

Compensation and Benefits:

• Competitive salary of 13,000 to 16,000 MXN per month after taxes, based on experience and English proficiency.
• Performance-based earning potential.
• Career growth opportunities within an American culture company, all while working in Guadalajara.
• Comprehensive legal benefits (IMSS, paid vacation, Christmas bonus).
• 5,000 MXN referral bonus for successful candidate referrals.
• Monday to Friday schedule from 9:00 AM to 5:30 PM EST.
• All the US Holidays off.
• Paid training, starting on day one.

Documents Required for Application:

• RFC (Constancia Fiscal 2023 - 2024).
• Proof of Address.
• Valid Official ID.
• CURP and NSS (IMSS number).
• Ready to join a growing, vibrant team in a career-focused role? Apply today by sending your resume in English!

Tipo de puesto: Tiempo completo

Sueldo: $13,000.00 - $16,000.00 al mes

Beneficios:

• Aumentos salariales
• Bebidas gratis
• Descuento de empleados
• Descuento de gimnasio
• Descuentos y precios preferenciales
• Estacionamiento de la empresa
• Opción a contrato indefinido
• Programa de referidos

Tipo de jornada:

• Diurno
• Fines de semana
• Lunes a viernes
• Turno de 8 horas

Idioma:

• Inglés (Obligatorio)

Ubicación:

• 44600, Guadalajara, Jal. (Obligatorio)

Lugar de trabajo: Empleo presencial