Bilingual Client Support Specialist – Legal Services Team

Bilingual Client Support Specialist – Legal Services Team

Location: Guadalajara, Jalisco

Are you bilingual in English and Spanish, with call center experience but looking for more than just a typical call center role? Join our team as a Bilingual Client Support Specialist, where your contributions will make a real impact, and you’ll be valued as an essential team member—not just a number.

Key Responsibilities:

1. Manage inbound and outbound client calls, delivering exceptional service and follow-up.
2. Coordinate and schedule appointments for clients and attorneys, ensuring smooth communication.
3. Assist with administrative tasks, including non-litigation legal documentation.
4. Draft, proofread, and organize essential legal documents for clients.
5. Provide accurate updates to clients regarding case progress and respond to inquiries effectively.

Qualifications:

1. Fluent in English and Spanish (fully bilingual).
2. Resident of Guadalajara or nearby areas.
3. High School Diploma, or partial college education (no degree necessary—we value your experience and drive).
4. Minimum of 6 months experience in customer service, ideally within a call center.
5. Basic skills in Microsoft Office (Word, Excel, Outlook).
6. Knowledge of legal services is a bonus, but not required.

Compensation and Benefits:

1. Competitive salary: 13,000 to 16,000 MXN per month, after taxes, based on skills and experience.
2. Career growth: Be part of an American-culture company with clear growth pathways, all while working in Guadalajara.
3. Legal benefits: IMSS, paid vacation, and Christmas bonus.
4. Referral bonus: Earn 5,000 MXN for referring successful candidates.
5. Work-life balance: Fixed Monday to Friday schedule from 9:00 AM to 5:30 PM EST.
6. Days off: All the US Holidays off.
7. Paid training: You’ll be supported from day one, with fully paid training to help you succeed.

If you’re ready to advance beyond the limitations of traditional call centers, apply today to become a valued member of our dynamic team! Send your resume in English to get started.

Tipo de puesto: Tiempo completo

Sueldo: $13,000.00 - $16,000.00 al mes

Beneficios:

1. Aumentos salariales
2. Bebidas gratis
3. Descuento de empleados
4. Descuento de gimnasio
5. Descuentos y precios preferenciales
6. Estacionamiento de la empresa
7. Opción a contrato indefinido
8. Programa de referidos

Tipo de jornada:

1. Diurno
2. Fines de semana
3. Lunes a viernes
4. Turno de 8 horas

Idioma:

1. Inglés (Obligatorio)

Ubicación:

1. 44600, Guadalajara, Jal. (Obligatorio)

Lugar de trabajo: Empleo presencial