Collector

The Collector is responsible for managing and collecting on a trade accounts receivable portfolio, with the purpose of maximizing liquidity and free cash flow.

Responsibilities:

• Ensure timely collection of accounts receivable (AR) through regular follow-up on assigned accounts, in line with departmental and personal objectives.
• Document and review the customer order to cash process and propose opportunities to improve the pain points and increase the efficiency of the process.
• Collect outstanding invoices, gathering information on invoice disputes and creating invoice dispute records for distribution and subsequent resolution.
• Input notes in the collection system regarding submission, resubmission, and transaction approval dates so Company departments have a clear understanding of AR status.
• Record disputes in the collection system and assign clear action items for the appropriate dispute owner.
• Identify delinquent accounts and take action to prevent reoccurrence and/or initiate communication with the Credit Manager, Sales, and Operations to ask for assistance or escalation.
• Maintain contact with customer AP departments through collection calls, past due notices, and account statements.
• Collaborate with internal stakeholders, including those within the Billing Center of Excellence, Sales, Operations, Tax, and Treasury to support collections, proper cash application, and timely dispute resolution.
• Recommend uncollectible debit balances for expense write-off, and work with the Controller and Financial Analyst to clear balances from their AR portfolio.
• Research portfolios for duplicate and over-payments and submit refund requests to the Collections Manager, where applicable.
• Review aged credit balances to ensure adherence to the Company’s escheatment policy.
  
  

Minimum Qualifications: Fresh Graduate.