Wholesale Customer Service Representative - Eastpak - German and English Speaking

VF and Eastpak are looking for an Account Coordinator fluent in German and English to join our Wholesale Customer Service Department in Pederobba (TV) and look after our Accounts across the EMEA Region.

About VF

VF is one of the world’s largest apparel, footwear and accessories companies connecting people to the lifestyles, activities and experiences they cherish through our family of iconic brands such as Vans, The North Face, Timberland, Dickies, Eastpak, Napapijri. At the heart of our journey lies our company-wide purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It’s the reason we come to work every day. It’s a commitment shared by our global associates across all brands. Our purpose unites us and leads us to pursue our goals together. This is our calling.

Let’s Talk about the Role

You will be the first point of contact for our Wholesale accounts, responsible for tracking the lifecycle of accounts from order entry to final delivery, along with being the first point of contact for the Team on Operational activities. You will engage and manage relationships with external and internal stakeholders to ensure smooth order book management, with a main focus being optimizing conversion by utilizing pivotal connections with central and regional functions.

How You Will Make a Difference

• You will understand and manage accounts across several markets in the EMEA region, and ensure timely order book conversion.

• You will be responsible for compiling and generating Order book reports as they relate to customers.

• You will participate in meetings with internal and external stakeholders and manage email communication.

• You will interpret a variety of daily reports as needed by the business.

• You will follow the end-to-end order to shipment process, liaising with our DC to ensure timely shipping.

• You will work with sales operations and planning to track shortages and delays to supply, communicating to the customer where required in order to maintain a clean order book.

Skills for Success

• Outstanding English and German verbal and written communication.

• PC Literate.

• Strong Excel skills with the ability to interpret vast amounts of data and produce reports.

• Strong analytical skills with a flair for problem-solving.

• Understanding of logistics and DC activity.

• Ability to balance responsibilities in a dynamic and fast-paced environment.

Free to Be, Inclusion & Diversity

As a purpose-led, performance-driven company, we strive to foster a culture of belonging based on respect, connection, openness, and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.

As an equal opportunity and affirmative action employer, VF is committed to support disadvantaged groups whilst providing equal opportunities for both VF associates and applicants alike.

If you like what you have read and want to join our team then we would like to hear from you!