Welcome hostess/Steward

WELCOME HOSTESS/STEWARD

THE ST.REGIS FLORENCE HOTEL

The Welcome Hostess/Steward position plays a fundamental role in enhancing the experience of our guests and ensuring high-quality hospitality within the F&B outlets. The selected person will welcome and assist guests, contributing to providing an exceptional experience during their stay. This position requires a dynamic individual with a strong customer orientation and a consistent commitment to maintaining high service standards, while adhering to company policies and safety regulations.

Main Duties And Responsibilities

• Greet guests upon arrival, introduce the structure, and answer any questions regarding available services. Support colleagues in assigning tables.
• Maintain a professional demeanor with colleagues, suppliers, and guests, creating a harmonious and collaborative atmosphere.
• Be proactive in team efforts and foster collaboration with all staff members.
• To be familiar with all food and beverage items on the outlet menu.
• To maintain the restaurant’s guest history systems.
• To take and manage reservations and table assignments as prescribed by the Outlet Manager.
• To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

Qualifications

• Preferred at least a past experience as a hostess/steward, preferably in luxury.
• Problem-solving skills and the ability to meet guests' needs.
• Strong relational abilities and effective communication, with a kind and courteous demeanor.
• Intermediate or proficient knowledge of English and Italian.