VIE Milan - Support function H/F

The candidate will provide support for Amundi Investment Platform and be part of the Milan Support Team, which is composed of 5 people (3 Italians and 2 French).

Activities of Milan IT Support Team:

1. Managing user demands and supporting the wide range of applications running on the global Amundi Investment Platform (Front Office, Trading, Middle Office, Risk, Compliance), Finance, Repository, etc.
2. Improvement of local applications to meet specific local needs.
3. Interfacing global and local applications.

The candidate will work at Level 1 for Amundi Investment Platform, provide user support, training on global systems, and participate in the overall deployment of applications. They will also participate in the development of small local applications if needed.

Main Functions:

1. Provide Level 1 support on Amundi Investment Platform.
2. Work closely with Milan business lines (Portfolio Managers/Middle Office/Reporting, etc.) and IT Teams providing L1 support.
3. Support users in implementing business processes or changes in applications.
4. Participate in global deployment of applications (UAT, Go-live follow-up).
5. Train users as necessary.